Bi-Lingual Customer Service Specialist

2 weeks ago

North Las Vegas, United States PrideStaff Full time
JOB SUMMARY
Performs specialized duties in the servicing of utility accounts including opening and closing accounts, billing, payments, collections, and usage reviews relating to City utilities; and performs other financial support duties in a call center setting. Must be able to perform job functions in English and Spanish

ESSENTIAL FUNCTIONS
(Essential and other important responsibilities and duties may include, but are
not limited to, the following)
• Receives utility payments from the public; may operate a cash register and make change; performs arithmetic calculations and verifies totals.
• May post, adjust, and balance a cash drawer to prepare bank deposit.
• May document and disperse petty cash withdrawals; reconcile petty cash drawer and submit paperwork for reimbursement.
• Responds, evaluates, resolves, and communicates customer concerns and complaints related to utility bills, water waste, late penalties, consumption levels, water quality, water pressure,
conservation, and other utility related questions; records correspondence on the customer's account(s); creates service orders for City staff on behalf of the customers; follows through on the results; and provides verbal and written responses to customer inquiries.
• Receives, processes, and evaluates requests for opening new utility accounts, closing utility accounts, make payment arrangements, assist with the setup of direct pay applications, and letters of credit; prepares disconnection notices and arranges for disconnection of services; and reviews, generates, and resolves service orders from unit specific exception reports.
• Assists in reviewing and resolving errors from computer generated reports relating to billing and collections; reviews and researches customer accounts for misapplied payments, discrepancies, delinquencies, returned checks, and ownership records; processes refunds, adjustments, cancellations, and re-bills for accounts within predefined parameters; and researches bankruptcy and lien filing notifications within established standard procedures.
• Assists with daily upload of customer payment deposits, imports, and posts files received from the banking vendor processing center.
• Receives calls in a call center setting; contacts and refers service calls for emergency line breaks and other water service emergency situations.
• Processes service orders for normal service disconnections and for illegal consumption; issues hydrant meters and explains required documentation and fees to the customers.
• Receive and tracks residential applications for new utility services.
• Collects, sorts, tabulates, and maintains daily processing forms and reports for departmental files.
• May Interface with the public to assist with providing and verifying information, processing transactions, issuing licenses and providing other assigned.
• Interacts with others within the department and the public to resolve more complex problems and questions.
• Posts debits, credits, transfers and adjustments to financial accounts.
• Reconciles accounts to appropriate reports and balances accounts.
• Receives, opens, and routes departmental mail; distributes departmental correspondence to appropriate destination.
• Receives, accounts for and balances daily receipts.
• Enters and retrieves a variety of technical information into a computer in order to update records,
process transactions, and respond to requests for information.
• Assures compliance with all applicable government reporting requirements in area of responsibility.
• Performs collection efforts on delinquent accounts as needed.
• Compose formal written correspondence and maintain accurate, detailed utility account records.
• Regular and timely attendance is required
• Performs related duties and responsibilities as required.

MATERIAL AND EQUIPMENT USED
  • Calculator
  • General Office Equipment
  • Computer
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
  • Must be able to speak, write and read Spanish
• High School Diploma or GED
• Two (2) years of customer service work which included clerical and accounting or experience dealing directly with customers/account holders, processing payments, and reviewing account or billing inquiries.
• One (1) year of experience with a utility company or financial institution in a call center or cashier setting is preferred.
• Equivalency: May substitute a combination of equivalent education and experience. The city assesses one (1) of full-time experience as equivalent to one year of education.

LICENSES AND CERTIFICATIONS:
• Must posses a valid state's drivers licenses and maintain a satisfactory motor vehicle record with the ability to obtain an appropriate Nevada state driver's license with the required time frame.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Methods, policies, and procedures is receiving and processing.
• Financial or accounting office methods, practices and policies; principles and procedures of recordkeeping.
• Ability to learn the rules, regulations, operating policies and procedures of the City's utilities and accounting functions.
• Organizing and prioritizing tasks.
• Analytical skills necessary to perform numerical calculations to obtain totals, balances, and verify information from complex forms and transfer to computers or manual reports.
• Interpersonal skills necessary to effectively interact with internal staff, citizens, and other departmental staff in order to give and extricate information in a courteous and friendlymanner.
• Accurately entering and retrieving data using a computer.
• Reading, understanding, explaining and interpreting policies, procedures, rules and regulations.
• Performing arithmetic calculations and collecting and tabulating data using computerized spreadsheet programs.
• Ability to work independently • Effectively and respectfully resolve resolving customer complaints.
• Communicate effectively verbally and/or in written form in a courteous and tactful manner when dealing with both irate and non-irate customers.
• Maintain positive relationships with city personnel and personnel at other outside agencies.
• Meet the public in situations requiring diplomacy and tact.
• Utilize office computer and related software for assignments.
• Proficiency in the safe operation of office equipment including computers, cash registers, and calculators.
• Ability to concentrate and pay close attention to detail with breaks in concentration associated with answering phones or speaking in person to citizens requiring assistance
PRE-EMPLOYMENT SCREENING
Candidates for this position are subject to a Pre-employment screening. Pre-employment screening includes but is not limited to: Local and State Criminal History Check; Federal Criminal History Check via submission of fingerprints, and a drug screen.

Compensation / Pay Rate (Up to): $18.00 - $18.00 Per Hour

  • Bi-Lingual Customer Service Representative

    1 week ago

    Las Vegas, Nevada, United States Urban Effects Cabinetry Full time

    About the Role:We are seeking a highly skilled and bilingual customer service representative to join our team at Urban Effects Cabinetry. As a Bi-Lingual Customer Service Representative, you will be the primary point of contact for customers seeking assistance with our products, providing world-class support and ensuring a positive experience for our...

  • Bi-Lingual Customer Service Specialist

    1 month ago

    North Las Vegas, United States PrideStaff Full time

    JOB SUMMARY Performs specialized duties in the servicing of utility accounts including opening and closing accounts, billing, payments, collections, and usage reviews relating to City utilities; and performs other financial support duties in a call center setting. Must be able to perform job functions in English and Spanish ESSENTIAL FUNCTIONS (Essential and...

  • Bi-Lingual Member Services Representative

    3 months ago

    North Bergen, United States Fitness Holdings North East LLC Full time

    Job DescriptionJob DescriptionDescription:Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Services Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With 22...

  • Bi-lingual Cable Dispatcher

    1 month ago

    Las Vegas, United States IES Residential Inc Full time

    Job DescriptionJob DescriptionIES Residential, Inc. are currently seeking a bi-lingual (English/Spanish) Cable Dispatcher to support Field Technicians in an office-based environment.The role will include Routing and updating/monitoring Installation work order requests from Customers, and/or office personnel. Communicate workload to Field Service Technicians,...

  • Bi-Lingual Assistant General Manager

    3 months ago

    North Bergen, United States Fitness Holdings North East LLC Full time

    Job DescriptionJob DescriptionDescription:Here We GROW Again! Are you a potential Assistant General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With over 30 locations currently and 50 locations planned, our Assistant General Manager position offers a tremendous opportunity...

  • Power BI Data Visualization Specialist

    3 days ago

    Las Vegas, Nevada, United States MetroSys Full time

    Job Description**About the Role:**We are seeking a highly skilled and experienced Power BI Data Visualization Specialist to join MetroSys. The ideal candidate will have a strong background in data visualization, report development, and dashboard creation using Microsoft Power BI. You will be responsible for translating business requirements into interactive...

  • Staffing Support Specialist

    3 months ago

    North Las Vegas, United States Quality Support Services Full time

    Job DescriptionJob DescriptionPosition: Staffing Support SpecialistSchedule:Monday - Friday, 8:00am - 5:00pmPay Rate:$18.00 - $20.00/hrLooking for a qualified individual to interface with our clients; will use social media and traditional methods to assist with recruiting individuals; other duties include editing punch detail for contract associates....

  • Customer Loyalty Specialist

    2 months ago

    Las Vegas, United States Matamis Agency LLC Full time

    Job DescriptionJob DescriptionOur office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. Prior experience and licensed in insurance are...

  • Bi-lingual Personal Trainer- CRUNCH Fitness

    3 months ago

    North Bergen, United States Fitness Holdings North East LLC Full time

    Job DescriptionJob DescriptionDescription:Are you looking for a career opportunity in one of the fastest growing fitness clubs? With 30 locations currently and 50 locations planned, this position offers tremendous opportunity for growth & career advancement. Create a flexible schedule by creating programming and servicing clients through the guidance of your...

  • Customer Service Specialist

    1 week ago

    North Las Vegas, United States Liquidators Anonymous LLC Full time

    Customer Experience Specialist Overview Position: Customer Experience Specialist  Location: Las Vegas, NV  Reports to: Trevor Winter  Role Summary: The Customer Experience Specialist at Boujie Bargains is dedicated to ensuring our customers receive unparalleled service and support. This role involves engaging with customers to understand their needs,...

  • Collector Customer Service Representative

    3 months ago

    Las Vegas, United States Patenaude & Felix, APC Full time

    Job DescriptionJob DescriptionCOLLECTOR CUSTOMER SERVICE REPRESENTATIVEPatenaude & Felix, APC of Las Vegas, NV is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on!This position earns base...

  • Construction Office Manager

    1 month ago

    North Las Vegas, United States Fencing Specialist Full time

    Job DescriptionJob DescriptionJob Summary: The Office Manager will oversee and manage the daily operations of our Las Vegas office, providing administrative support to several business entities. This role will include managing accounts receivable and payable, handling customer interactions, coordinating service dispatch, and maintaining a well-organized and...

  • Sales Specialist

    3 months ago

    Las Vegas, United States Bedrock Landscape Supply, an Outdoor Living Supply company Full time

    Job DescriptionJob DescriptionRole Summary: As a Sales Specialist, you will be the face of our business and the primary point of contact with our customers. You will be responsible for accurately handling financial transactions, providing exceptional customer service, and ensuring that our customers have a positive and memorable shopping experience.Job...

  • Sales Specialist

    3 months ago

    Las Vegas, United States Bedrock Landscape Supply, an Outdoor Living Supply company Full time

    Job DescriptionJob DescriptionRole Summary: As a Sales Specialist, you will be the face of our business and the primary point of contact with our customers. You will be responsible for accurately handling financial transactions, providing exceptional customer service, and ensuring that our customers have a positive and memorable shopping experience.Job...

  • Scheduling Coordinator

    1 week ago

    Las Vegas, Nevada, United States Smith Therapy Partners Full time

    Scheduling Specialist RoleSmith Therapy Partners, a leading provider of outpatient orthopedic services, is seeking a highly skilled Scheduling Specialist to join our team.As a Scheduling Specialist, you will play a critical role in ensuring seamless patient scheduling and communication. If you are a detail-oriented, customer-focused individual with excellent...

  • Customer Service Specialist I

    4 weeks ago

    Las Vegas, United States Everi Holdings Inc. Full time

    Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and emai Customer Service, Customer Service Specialist, Specialist, Technical Support, Retail

  • Customer Service Representative, Terra West Management Services

    3 months ago

    Las Vegas, United States Yes& Companies LLC Full time

    Essential Functions: Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department....

  • Scheduling Specialist

    5 days ago

    Las Vegas, United States Smith Therapy Partners Full time

    Starting Hourly: $14.50 per hourSmith Therapy Partners has been the premier provider for outpatient orthopedics servingLas Vegas, Henderson,and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapistswhoare honored and delighted to help patients reach...

  • Customer Service Specialist

    1 month ago

    Las Vegas, United States First Mint, LLC Full time

    Job DescriptionJob DescriptionAbout First Majestic First Majestic owns 100% of three producing mines: the San Dimas Silver/Gold Mine, the Santa Elena Silver/Gold Mine and the La Encantada Silver Mine. Management strongly believes that investors are set to benefit from rising silver prices due to growing industrial and investor demands for silver. For this...

  • Scheduling Specialist

    1 week ago

    Las Vegas, United States Smith Therapy Partners Full time

    Starting Hourly: $14.50 per hourSmith Therapy Partners has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted...