Customer Service Specialist

1 month ago

Las Vegas, United States First Mint, LLC Full time
Job DescriptionJob Description

About First Majestic

First Majestic owns 100% of three producing mines: the San Dimas Silver/Gold Mine, the Santa Elena Silver/Gold Mine and the La Encantada Silver Mine.

Management strongly believes that investors are set to benefit from rising silver prices due to growing industrial and investor demands for silver. For this reason, the Company continues to focus on growing production and the development of its core assets. This growth and development are backed by smart accretive merger and acquisition transactions, industry leading technological advancements and R&D. With an experienced Management team comprised of proven company and mine builders, shareholders are poised to capitalize on First Majestic's exceptional organic growth plans and industry-leading silver exposure. We are a diverse and inclusive organization, committed to socially responsible mining. and strive to become the world's largest primary silver producer. First Majestic Silver Corp. is proud to be the only mining company offering their own production in the form of silver bullion for sale securely online.

The Opportunity

We are looking for a Customer Service Specialist for our manufacturing facility in Las Vegas, Nevada. We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you will be the first point of contact for our customers, providing best-in-class service and resolving inquiries in a timely and efficient manner. The ideal candidate is customer-focused, possesses excellent communication skills, and thrives in a fast-paced environment.

Responsibilities

Customer Interaction:

  • - Handle incoming customer inquiries via phone, email, and chat.
  • - Provide prompt and accurate information regarding products, services, and policies.
  • - Resolve customer issues, concerns, and complaints with empathy and professionalism.
  • - Ensure customer satisfaction by exceeding their expectations.

Order Processing:

  • - Assist customers with order placement, modifications, and cancellations.
  • - Work closely with the fulfillment team to ensure accurate and timely order processing.
  • - Track and update customers on the status of their orders.

Problem Resolution:

  • - Investigate and resolve customer issues, escalating when necessary.
  • - Collaborate with other departments to address complex problems and find effective solutions.
  • - Document and report recurring issues to help improve products and services.

Product Knowledge:

  • - Maintain up-to-date knowledge of products and services to provide accurate information to customers.
  • - Educate customers on product features, usage, and benefits.

Communication:

  • - Communicate clearly and effectively with customers and internal teams.
  • - Provide proactive updates on ongoing issues and resolutions.
  • - Collaborate with teammates to share insights and best practices.

Quality Assurance:

  • - Ensure accuracy in all customer interactions and information provided.
  • - Adhere to established service standards and guidelines.
  • - Participate in ongoing training and development programs.
  • The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Education and Experience

  • High school diploma or equivalent; college degree preferred.
  • 3+ yrs experience in customer service or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, problem-solving and decision-making abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Strong organizational skills with attention to detail.
  • Ability to handle high-stress situations with a positive attitude.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal employment opportunity employer committed to providing employment opportunities to employees and applicants in accordance with all applicable laws.

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