Professional Services Specialist: Alternative Investments
6 days ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries.
SS&C Intralinks
A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally.
Get To Know The Team:
The Intralinks Alternative Investments Services Team is a key strategic growth lever for the Company. By enabling Intralinks customers (and potential customers on competitor systems) to use the latest Intralinks products and services, you will be at the forefront of the Company’s growth throughout 2024 and beyond. You’ll be part of a growing Global Team of experts in the Intralinks platform, FinTech, and cutting-edge new technologies.
In this role you will be responsible for owning and delivering a Managed Service on behalf of customers, including scoping, understanding and documenting their requirements. You will be their primary point of contact to retrieve, transform, review and post important, time-critical documents to Intralinks’ new, state of the art InView platform.
You will also be responsible for working with customers to identify opportunities for the new suite of Professional Services that we are rolling out globally within Alternative Investments.
Why You Will Love It Here
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
What you will do:
- Work with Customer subject matter experts to identify, define and scope key requirements
- Conduct deep dive analysis of current processes & design optimised Managed Service options
- Strategize and plan the end-to-end journey from current state to ‘live’ Managed Service
- Identify and communicate potential risks / issues to the transition to the Managed Service
- Work with the customer to map and understand data posting requirements to Intralinks INView
- Analyse, cleanse and prepare data where necessary prior to posting to Intralinks InView
- Oversee and undertake the posting of sensitive customer data which may require unexpected adjustments to the process and schedule
- Provide regular status updates to customers and Intralinks Alternative Investments Services team
- Oversee the quality control process to ensure data is accurately and compliantly accessed and posted
- Work with the customer to ensure ‘four eyes’ sign off before undertaking the Managed Service
- Report any issues encountered to Intralinks support
- Conduct regular meetings with Intralinks Product Management to prioritize and resolve issues that are critical to the success of the Managed Service process
- Develop best practices, processes, and standards to continuously improve the Intralinks Managed Service process
- Work with internal stakeholders to identify and implement enhanced automation & AI to streamline the end to end journey
- Ensure compliance with regulatory requirements and guidelines for the Managed Service
What we are looking for:
- Bachelor’s degree in information management systems, computer science, or related field, or 3 years of related work experience
- Excellent track record of building strong client relationships and working closely with customers
- Relevant experience in either software implementation or data migration
- Exceptional attention to detail in data
- Strong data skills – analysis, transformation, validation & problem-solving skills
- Ability to maintain data integrity and evaluate logical cohesion during complex data transformations
- Strong Excel skills (XLookups, Pivots, Data Sources, Queries)
- Working knowledge of Python scripting – setting up environments, modifying, and testing code
- Familiarity with operation of SQL databases and query structure
- Experience working with clients as a technical resource and communicating difficult concepts
- Experience working with clients to keep projects focused, on track, and on time
- Experience in requirements gathering, pre-sales and the delivery of professional services
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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