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Service Advisor

1 month ago

South Lake Tahoe, United States JIM Bagan Toyota Full time

Job Summary:
As a Service Advisor at JIM Bagan Toyota in South Lake Tahoe, California, you will be responsible for providing excellent customer service to our clients in the auto industry. This is a full-time position that offers a base salary plus commission, with a typical monthly compensation ranging from $5500 to $10000. The role will primarily involve working with customers, scheduling appointments, and recommending services to maintain the performance and longevity of their vehicles.

Compensation and Benefits:
This role offers a competitive compensation package, with a base salary plus commission structure. The monthly compensation ranges from $5500 to $10000 and is paid semimonthly. Additionally, employees are eligible for health insurance, paid time off, and employee discounts on services, parts, and vehicles.

Responsibilities:
• Greet and assist customers in a friendly and professional manner
• Schedule and confirm appointments for vehicle service and repairs
• Consult with customers about their vehicle concerns and recommend suitable services
• Provide accurate and detailed estimates for repair costs and timeframes
• Keep customers informed and updated throughout the repair process
• Ensure all necessary paperwork and authorizations are completed before commencing work
• Coordinate with service technicians to ensure timely and efficient service delivery
• Ensure the cleanliness and organization of the service area
• Follow up with customers after service is completed to ensure satisfaction and address any concerns
• Meet sales targets and maintain customer satisfaction levels
• Stay up-to-date with knowledge of vehicle maintenance and repair services
• Handle customer complaints and concerns in a professional and timely manner

Requirements:
• High school diploma or equivalent
• At least 1-2 years of experience in customer service, preferably in the auto industry
• Excellent oral and written communication skills
• Strong sales and negotiation abilities
• Basic knowledge of automotive mechanics and repair services
• Proficient in computer and technology usage
• Ability to work in a fast-paced and dynamic environment
• Great multitasking skills and attention to detail
• Ability to work well independently and as part of a team
• Valid driver's license and clean driving record
• Must be able to pass a background check and drug test

EEOC Statement:
JIM Bagan Toyota is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristics.