Service Advisor

2 weeks ago

North Salt Lake, United States Jerry Seiner North Salt Lake Full time $60,000 - $100,000
Job DescriptionJob Description

Join Our Team as a Service Advisor at Jerry Seiner Buick GMC of North Salt Lake

Position: Service Advisor
Location: North Salt Lake, UT
Schedule: Rotating 4-Day Work Week

Are you passionate about delivering exceptional customer service and ready to take your career to the next level? Jerry Seiner Buick GMC of North Salt Lake, the fastest-growing Buick/GMC dealership in Utah, is looking for a guest experience-oriented and results-driven Service Advisor to join our dynamic team

As a Service Advisor, you will be the vital link between our valued customers and our expert service technicians, ensuring a seamless and satisfying service experience. This role offers a unique opportunity to build strong relationships with our customers, providing them with the guidance and support they need throughout their service journey.

Why Jerry Seiner Buick GMC?

  • Rotating 4-Day Work Week: Enjoy a balanced work-life schedule with our rotating 4-day work week.
  • Fastest-Growing Dealership: Be part of Utah's leading Buick/GMC dealership with a commitment to growth and excellence.
  • Top Shop Recognition: We are proud to be recognized as a WrenchWay Top Shop. Explore what makes our service department stand out here: Jerry Seiner Buick GMC Top Shop Page.

Key Responsibilities:

  • Warmly welcome customers and accurately document their vehicle concerns.
  • Collaborate with skilled mechanics to determine necessary repairs and provide alternative solutions.
  • Leverage your automotive expertise to educate customers about available services, parts, and maintenance options.
  • Address customer inquiries regarding service outcomes, appointments, and vehicle pick-up/drop-off.
  • Provide valuable advice on warranty protections and cost-saving opportunities.
  • Manage the workflow and scheduling of our service department for maximum efficiency.
  • Maintain proactive communication with customers, offering updates on service progress and timelines.
  • Foster positive customer relationships to ensure repeat business and customer loyalty.
  • Ensure precise documentation of all services performed and handle customer payments in alignment with factory warranty procedures.
  • Work closely with service technicians and parts staff to coordinate parts ordering and availability.

What We're Looking For:

  • A customer-first mindset that strengthens relationships and enhances the guest experience.
  • Previous experience in the automotive field is a significant advantage.
  • Strong understanding of automotive technology and industry operations.
  • Proficiency in industry-specific software to manage service operations effectively.
  • Exceptional customer service, interpersonal, and communication skills.
  • Strong organizational, decision-making, and problem-solving abilities.
  • Ability to clearly and effectively communicate technical information to customers.

At Jerry Seiner Buick, GMC, we value our customers' satisfaction and strive to provide exceptional service at every step. Join our team as a Service Advisor and contribute to our commitment to excellence in the automotive industry.

Experience "The Seiner Difference"

At Seiner, we are a family-owned business proudly serving the Utah community since 1980 and have recently expanded into Arizona and Nevada. The Seiner culture believes in helping our team members achieve their highest level of success through training, mentoring, and career advancement. We encourage individual growth and development of our employees through our employee-focused benefits. Explore the many career opportunities that come with being a part of the Seiner team.

Benefits may include:

  • Paid Time Off (PTO) accumulates from Day 1
  • Grow with us Educational reimbursement
  • Health, Dental & Vision Insurance
  • Employer Health Saving Account contribution each month
  • 401k Retirement plan
  • Year-end bonus programs
  • Supplemental insurance plans to cover you if you're injured
  • Great discounts on vehicle purchases
  • Discounts on parts and accessories
  • Discounts on service and body labor
  • Monthly book reimbursement to help you learn and grow
  • Referral bonuses for vehicle purchases
  • Closed Sunday

Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.



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