Service Advisor

5 days ago


Monmouth Junction, United States Route 1 Hyundai Full time

Route 1 Hyundai a hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job, but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 128 Honda is a place to build your future, your way.

About Us:

  • We are open 7:00-6:00 Monday-Friday, 7:00-4:00, and closed on Sundays
  • We offer our Service advisors Commission paid weekly, CSC bonuses, and monthly spiffs
  • Employee purchase program on both new & pre-owned cars
  • Employee Parts & Service Discounts
  • Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
  • We offer a company-matched 401K
  • Paid time off, Vacation, Sick/Personal time
  • Ongoing training and development
  • Room for advancement into management

What You’ll do each day:

  • Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Document vehicle problems by listening to customers describe them and by asking probing questions.
  • Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
  • Communicate the cost of repairs including parts & labor.
  • Contact warranty companies as needed.
  • Monitor your customer's vehicle throughout the day ensuring repairs will be completed on or before the promised time.
  • Properly document the customer’s declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
  • Educate customers on the values and benefits of proper vehicle maintenance; i.e. reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
  • Schedule follow-up visits and remind customers of our Customer Service Surveys

About you:

  • 3+ years as a service advisor/writer
  • 3+ years of customer service
  • 6+ months of CDK experience
  • Xtime experience is a plus

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