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Service Advisor
4 months ago
**Key Responsibilities**:
- Greet customers coming into the service department and determine the nature of customers requests.
- Explain company policies, procedures, products, services, etc.
- Answer a variety of questions related to car repairs and servicing.
- Explain labor and parts estimates; investigate customer concerns.
- Track progress on customers vehicles, and keep customers apprised.
- Follow up with customers after work is done to ensure satisfaction.
- Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
- Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
- Perform a variety of tasks associated with processing warranty claims.
- Maintain all required logs and records of service department activities.
**Qualifications**:
- Must possess a high school diploma (or equivalent).
- Valid drivers license and acceptable driving record.
- Fundamental computer and administrative/clerical skills.
- Excellent customer relations skills, including basic sales skills.
- General technical knowledge related to vehicle maintenance and repair is prefered.
- Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.
**As a Member of the White River Team You'll Enjoy**:
- Medical, dental, and vision insurance;
- Immediate accrual of paid time off;
- Childcare reimbursement;
- Substantial vehicle/service discounts;
- Annual incentives & opportunities for advancement;
- Employer paid life insurance; 401(k) with company contributions;
- Wellness offerings, including a free gym membership;
- Company events, community involvement, free coffee, and more
