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Service Advisor
4 months ago
Genesis hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job, but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorships, and self-motivation. With the right attitude and work to back it up, Route 128 Honda is a place to build your future, your way.
About Us:
- We are open 7:00-6:00 Monday-Friday, 7:00-4:00, and closed on Sundays
- We offer our Service advisors Commission paid weekly, CSC bonuses, and monthly spiffs
- Employee purchase program on both new & pre-owned cars
- Employee Parts & Service Discounts
- Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
- We offer a company-matched 401K
- Paid time off, Vacation, Sick/Personal time
- Ongoing training and development
- Room for advancement into management
What You’ll do each day:
- Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Document vehicle problems by listening to customers describe them and by asking probing questions.
- Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
- Communicate the cost of repairs including parts & labor.
- Contact warranty companies as needed.
- Monitor your customer's vehicle throughout the day ensuring repairs will be completed on or before the promised time.
- Properly document the customer’s declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
- Educate customers on the values and benefits of proper vehicle maintenance; i.e. reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
- Schedule follow-up visits and remind customers of our Customer Service Surveys
About you:
- 3+ years as a service advisor/writer
- 3+ years of customer service
- 6+ months of CDK experience
- Xtime experience is a plus
