Operations Manager

3 weeks ago

jacksonville, United States TruGreen Full time

Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.


We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team.


Service Manager/Operations Overview

Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members’ current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.

Responsibilities

1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.

2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications

3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.

4. Oversees branch office functions including phone service standards, clerical services, and collections.

5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.

6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.

7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint

8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.

9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.

10. Prepares regional and corporate reports.

11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.

Competencies ​​

  • Customer Focus/Sales Growth
  • Results Orientation/Sense of Urgency
  • Change Mastery
  • Integrity/Values
  • Problem Solving and Decision Making

Education and Experience Requirements


• Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.

• Minimum of 6 years related experience required.

• Minimum of three 3 year management experience required.

• Demonstrated knowledge of the organization, products, and/or services required.

• ​Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.

• Certificates, licenses, and registrations as required by federal and state law.

Knowledge, Skills, and Abilities


• Knowledge of general business operations, principles, concepts, and best practices

• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss

• Leadership and management skills, including staffing, delegation, coaching, and performance management

• Assertiveness, sales, and influencing skills

• Project and process management skills

• Organizational and time management

• Written and verbal communication skills, including public speaking and presentations

• Knowledge and skill to summarize and interpret data and draw conclusions

• Attention to detail and analytical skills

• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

• Ability to operate a motor vehicle on company business

• Ability to travel overnight on company business as needed

  • Operations Manager

    4 weeks ago

    Jacksonville, United States Hertz Full time

    Wage: $55k/Annually The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior...

  • Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States Action Logistics Full time

    We are seeking a highly skilled and motivated Operations Manager to oversee our daily operations and ensure the efficiency of our business processes at Action Logistics.Key Responsibilities:Ensure compliance with industry regulations and company policies.Facilitate communication between management and staff to promote transparency and teamwork.The ideal...

  • Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States Loves Travel Stops & Country Store Full time

    Operations Manager Job DescriptionAt Loves Travel Stops & Country Stores, we're looking for a skilled Operations Manager to join our team. As an Operations Manager, you'll be responsible for overseeing daily operations to drive efficiency, quality, and customer satisfaction. Your key responsibilities will include leading a team, managing processes, and...

  • Operations Manager

    4 weeks ago

    Jacksonville, United States Hertz Full time

    Wage: $55k/Annually The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior...

  • Operations Manager

    1 month ago

    Jacksonville, United States Gardner Inc. Full time

    Operations ManagerVice President, OperationsFLSA Status: ExemptSummary:The Operations Manager will provide overall leadership to the warehouse operation.Job Role/Responsibilities:Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.Assign duties, ensure accuracy and conformance to warehouse...

  • Operations Manager

    1 month ago

    jacksonville, United States Gardner Inc. Full time

    Operations ManagerVice President, OperationsFLSA Status: ExemptSummary:The Operations Manager will provide overall leadership to the warehouse operation.Job Role/Responsibilities:Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.Assign duties, ensure accuracy and conformance to warehouse...

  • Operations Manager

    3 weeks ago

    jacksonville, United States Gardner Inc. Full time

    Operations ManagerVice President, OperationsFLSA Status: ExemptSummary:The Operations Manager will provide overall leadership to the warehouse operation.Job Role/Responsibilities:Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.Assign duties, ensure accuracy and conformance to warehouse...

  • Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States Weldon Law Group Full time

    We are seeking a highly experienced Director of Operations to lead our team at Weldon Law Group in downtown Jacksonville, Florida.Our firm specializes in immigration law, family law, and criminal defense, helping good people make their home in the greatest country in the world.We are searching for a proactive leader who is dedicated to delivering exceptional...

  • Operations Manager

    5 days ago

    Jacksonville, United States Parsec, LLC Full time

    Parsec, Inc. is a leading provider of contract intermodal terminal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry’s most qualified people, state-of-the-art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the...

  • Operations Manager

    5 days ago

    Jacksonville, United States Parsec, LLC Full time

    Parsec, Inc. is a leading provider of contract intermodal terminal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry’s most qualified people, state-of-the-art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the...

  • Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States L & M Companies Inc Full time

    Job DescriptionJob Title: Operations SpecialistReports to: Department ManagerLocation: Jacksonville, FloridaJob Summary: As a key member of our team, you will be responsible for building and leading our carrier capacity operations. Your primary objectives will be to action all carrier activities for logistics specialists, carriers, and clients while ensuring...

  • Business Operations Manager

    1 month ago

    Jacksonville, Florida, United States KPMG Full time

    Job SummaryKPMG is seeking a skilled Business Operations Manager to join our Growth and Strategy organization. As a key member of our team, you will be responsible for driving account operations strategy and communication, working with account leadership to develop and implement account growth initiatives and operational process enhancements.Key...

  • Technical Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States Ascendo Resources Full time

    We are seeking a dedicated Technical Operations Supervisor to lead and manage the daily activities of our operational unit. The ideal candidate will be responsible for maintaining workflow, staffing, and scheduling to achieve targeted operating results. This role will ensure compliance with operational policies and procedures, resolve routine operational...

  • Warehouse Operations Manager

    4 weeks ago

    Jacksonville, Florida, United States Action Logistics Full time

    We are seeking a highly skilled and motivated Operations Manager to oversee our daily operations and ensure the efficiency of our business processes at Action Logistics.The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a commitment to driving operational excellence.This role requires a strategic thinker who...

  • Business Operations Manager

    1 week ago

    Jacksonville, Florida, United States KPMG Full time

    Job SummaryKPMG is currently seeking a skilled Manager, Account Management to join our Growth and Strategy organization. This role will drive account operations strategy and communication, working with account leadership to develop and implement account growth initiatives and operational process enhancements.ResponsibilitiesDrive account operations strategy...

  • School Operations Manager

    1 month ago

    Jacksonville, Arkansas, United States Arkansas Lighthouse Charter Schools Full time

    Job DescriptionThe School Office/Operations Manager is a key member of the school leadership team, responsible for maintaining operational excellence and fiscal prudence. This role requires a strong business acumen, excellent communication skills, and the ability to work effectively with multiple constituencies.Key ResponsibilitiesManage all...

  • Network Operations Manager

    5 days ago

    Jacksonville, United States Southeastern Grocers Full time

    Manager, Network Operations Job PurposeThis role will oversee the Network Operations team supporting technical infrastructure. Also provides services for functions such as system administration, incident/problem management, project management and implementation. ResponsibilitiesManages and directs all aspects of the Network Operations team, including...

  • Distribution Operations Manager

    2 months ago

    Jacksonville, United States LHH Full time

    LHH Recruitment Solutions is searching for a Distribution Operations Manager for a distribution organization in Jacksonville, FL. This is a direct hire position with room to grow. Great opportunity to gain mentorship from the Director of Operations. Benefit offerings include medical, dental, vision, 401(k) match, and paid time off. Salary: Up to $60,000...

  • Distribution Operations Manager

    1 month ago

    jacksonville, United States LHH Full time

    LHH Recruitment Solutions is searching for a Distribution Operations Manager for a distribution organization in Jacksonville, FL. This is a direct hire position with room to grow. Great opportunity to gain mentorship from the Director of Operations. Benefit offerings include medical, dental, vision, 401(k) match, and paid time off. Salary: Up to $60,000...

  • Distribution Operations Manager

    3 weeks ago

    jacksonville, United States LHH Full time

    LHH Recruitment Solutions is searching for a Distribution Operations Manager for a distribution organization in Jacksonville, FL. This is a direct hire position with room to grow. Great opportunity to gain mentorship from the Director of Operations. Benefit offerings include medical, dental, vision, 401(k) match, and paid time off. Salary: Up to $60,000...