Operations Manager

1 month ago


jacksonville, United States Gardner Inc. Full time

Operations Manager


Vice President, Operations


FLSA Status: Exempt


Summary:


The Operations Manager will provide overall leadership to the warehouse operation.


Job Role/Responsibilities:


  • Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.


  • Assign duties, ensure accuracy and conformance to warehouse procedures.


  • Ensure service levels are met on a daily basis.


  • Develop and manage key warehouse metrics.


  • Determine work procedures, prepare work schedules and expedite workflow.


  • Study and standardize procedures to improve efficiency of team.


  • Maintain a high level of quality, keep accurate accounts of time and production, keep production on schedule.


  • Build strong employee morale and create a team environment.


  • Identify employee skills, develop them by coaching and counseling on a regular basis


  • Conduct annual performance reviews and provide continual feedback, both positive and constructive.


  • Assist and resolve employee issues.


  • Collaborate with HR on hiring, employee issues, discipline, payroll and other matters.


  • Confer with other supervisors/managers outside of the distribution center to ensure coordination of other warehouse activities


  • Manage and monitor inventory levels to ensure accurate inventory.


  • Ensure all employees follow safety protocols and associated record keeping, including material handling of certifications and licensures.


  • Perform other duties as assigned.


Qualifications:


  • At least 5 years’ experience managing multifunctional teams, preferably in a distribution or logistics environment.


  • Bachelor’s degree in Business, Operations and/or Logistics is preferred. Equivalent experience in lieu of degree.


  • Warehouse Management System (WMS) experience is required. Microsoft Dynamics365 is a plus


  • Must be able to interact with team members and develop solid working relationships.


  • Problem solving skills are a must.


  • Extremely proficient working with Word, Excel and Email.


  • Excellent communication skills.


  • Ability to operate a forklift, pallet jack, reach truck and/or order picker.

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