Operations Manager
3 weeks ago
Job Title: Operations Specialist
Reports to: Department Manager
Location: Jacksonville, Florida
Job Summary: As a key member of our team, you will be responsible for building and leading our carrier capacity operations. Your primary objectives will be to action all carrier activities for logistics specialists, carriers, and clients while ensuring compliance with our systems, SOPs, KPIs, policies, and procedures.
Key Responsibilities:
- Carrier Acquisition and Development: Develop and nurture strong relationships with current and potential temperature-controlled and/or dry freight carriers.
- Rate Negotiation: Confidently negotiate rates with carriers to ensure the most cost-effective and efficient solutions for our clients.
- Capacity Management: Monitor the availability of carriers to ensure timely service for all shipments.
- Problem-Solving: Address and resolve any issues related to carrier performance or shipment disruptions.
- Collaboration: Work closely with our customer sales and operations teams to understand shipment requirements and source the best carrier solutions.
- Market Analysis: Stay abreast of industry trends, market rates, and capacity fluctuations to provide insights to the team.
- Technology Use: Leverage our state-of-the-art transportation management system (TMS) to manage daily operations efficiently.
Requirements:
- Education and Experience: Bachelor's degree preferred; 2+ years freight brokerage or logistics experience in fresh and dry product preferred.
- Skills and Abilities: Excellent interpersonal skills, strong knowledge of fresh product temperature-controlled, dry freight, and other related areas; excellent verbal and written communication skills; excellent analytical and problem-solving skills.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies and Behaviors: Team Oriented, Communication, and Values Driven.
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