Administrative Operations Representative

3 days ago


Stoughton, United States Securian Financial Group Full time
At Securian Financial the internal job title for this position is Customer Operations Sr. br>
Overview:

Securian Financial is hiring a Premium Reconciliation Representative to join our Madison, WI branch office location. As a Fortune 500 company, Securian Financial provides life insurance, investment products, and other financial services. This role will be responsible for handling customer service-related inquiries (calls, e-mails, and other correspondence) that come to the Madison Branch Office (MBO).

Responsibilities include but not limited to:
  • Handle customer service-related inquiries (calls, emails, and other correspondence) for the Madison Branch Office (MBO).
  • Communicate with employers, employees, Wisconsin Department of Employee Trust Funds staff, and Home Office associates to resolve inquiries and solve problems regarding insurance plan provisions and administrative procedures.
  • Audit and process retirement certifications of coverage.
  • Reconcile monthly premiums for local and state government employers, annuitants, and directly billed insured.
  • Verify eligibility for conversions to individual policies.

Qualifications:
  • 2+ years' experience in office administration and customer service.
  • Experience working with accounting, payment reconciliation, or related fields.

Preferred Qualifications:
  • Experience with Wisconsin Statutes and Wisconsin Administrative Code Rules applicable to the Wisconsin Public Employers Group Life Insurance Program.
  • Experience using the CARE claims system.

Location:
  • This opportunity will require on-site work in our Madison Branch Office (in Fitchburg, WI) 5 days a week (Monday - Friday).During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire. Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. b> From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. br>
  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.
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