Customer Service Representative

4 days ago


Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Tempus Unlimited Inc. in Massachusetts, USA. As an Outbound Calls Specialist, you will be responsible for communicating with customers to facilitate the processing of program-related documentation.

About Us: Tempus Unlimited Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live independently. Our mission is to promote inclusion and independence by providing high-quality support services.

Key Responsibilities:
  • Make outbound calls to consumers, surrogates, and personal care attendants (PCAs) to communicate additional or corrected information.
  • Communicate effectively with Consumer Relations staff to ensure seamless processing of program-related documentation.
  • Provide program-related resource information as applicable.
  • Report suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Requirements: To succeed in this role, you should have:
  • A professional and friendly demeanor.
  • The ability to work efficiently as a team player.
  • Self-motivation and a willingness to learn.
  • Competence with data entry.
  • Punctuality and dependability.

Preferred Qualifications: A call center and customer service experience, bilingualism, and a High School Diploma are highly preferred.

What We Offer: As a valued member of our team, you can expect a competitive hourly rate of $18.50, paid on an hourly basis. This job operates in a professional office environment with standard equipment. While performing the duties of this job, you will regularly use your communication skills, frequently sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. No travel is required for this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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