Enrollment Advocate

2 weeks ago

Louisville, United States Kelly Full time

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you We’re seeking an Enrollment Advocate to work at a premier client in Louisville, KY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $17/hr
Why you should apply to be an Enrollment Advocate:
  • Competitive pay rate of $17/hr
  • Opportunity to work with a premier client in the healthcare industry
  • Supportive and collaborative work environment
  • Gain valuable experience in patient assistance programs and healthcare benefits
What’s a typical day as an Enrollment Advocate? You’ll be:
  • Reviewing and processing patients’ enrollment forms for the Patient Assistance Program (PAP)
  • Assisting patients on the phone with PAP program enrollment by verifying pre-screening and qualifying tasks
  • Notifying patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
  • Scheduling treatments to be sent to the patient or patient’s healthcare provider
  • Supporting inbound and outbound phone lines for the PAP program
  • Communicating daily with patients/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations
  • Contacting patients/authorized representatives to determine supplementary information needed to enroll into the manufacturer’s PAP program
  • Prioritizing workload to ensure patients’ enrollments are processed within a specified timeframe
  • Explaining the PAP program and services to patients, authorized representatives, healthcare providers, and physician’s office staff
  • Responding to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers
  • Reporting adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturer practices
  • Executing day-to-day operations specific to the assigned program(s)
  • Maintaining patient confidentiality at all times
This job might be an outstanding fit if you:
  • Have a high school diploma or equivalent
  • Have two (2) years of work experience in a customer service or customer-focused role
  • Have six (6) months of work experience in a call center environment
  • Have experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
  • Have proven ability to provide consistently high-quality service
Preferred Qualifications:
  • Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
  • Experience with HIPAA and patient services
  • Bi-lingual, English and Spanish
Knowledge, Skills & Abilities:
  • Demonstrated empathy and compassion
  • Excellent verbal and written communication skills
  • Excellent organization skills and detail-oriented
  • Ability to balance multiple priorities to meet expected response deadlines
  • Adaptable, flexible, and readily adjust to changing situations
  • Ability to work independently and as a member of a team
  • Ability to comprehend and apply basic math principles
  • Ability to apply logical thinking when evaluating practical problems
  • Ability to present information and respond to questions from stakeholders
  • Ability to interact with a diverse group
  • Ability to listen and demonstrate a high degree of empathy
  • Demonstrated computer skills including Microsoft Word, Excel, and Outlook
  • Display tact and diplomacy in response to unfavorable or negative situations
  • Demonstrated sensitivity and understanding when speaking with patients
  • Demonstrated passion for speaking with people in an outgoing way
Physical Requirements:
  • Location of job activities 100% inside
  • Extensive manual dexterity (keyboarding, mouse, phone)
  • Constant use of phone for communication
  • Noise and/or vibrations exposure
  • Frequently reach (overhead), handle, and feel with hands and arms
  • Sit for prolonged periods of time
  • Occasionally stoop, kneel, and crouch
  • Occasionally lift, carry, and move up to 25 pounds
What happens next Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Enrollment Advocate today
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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