Customer Service Ambassador

2 weeks ago


Hyattsville, Maryland, United States Closet America Full time

Overview:

Closet America is a dynamic company that's making a mark in the interior design industry. We're looking for a Customer Service Representative to join our team and help us continue transforming lives, one space at a time.

Key Responsibilities:

  • Provide world-class customer service by responding to customer inquiries and resolving issues in a timely and appropriate manner.
  • Work closely with customers to understand their needs and preferences, and provide personalized solutions to meet their expectations.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.

Benefits:

  • Competitive starting pay: $20/hour
  • Great office culture
  • Medical, dental, and vision insurance offered
  • 401-k with a company match
  • Paid time off and paid holidays
  • Opportunities for advancement

About Us:

  • A division of the top 1% of home improvement sales leaders in the USA - Renuity
  • Best of Houzz Design 2023
  • One of America's fastest-growing companies in Inc. 5000
  • BBB A+ Rated
  • Remodeling 550 Top Remodeler List

Requirements:

  • Previous customer service experience required; 1-2 years experience preferred
  • Ability to perform work accurately and thoroughly
  • Great organization skills
  • Proficiency in conflict resolution techniques
  • Professional conduct and appearance
  • Must be articulate with a pleasant phone manner
  • Proficiency with Microsoft Suite preferred (Outlook, Word, Excel, Calendar, etc.)

Criminal Background Checks Required.

Closet America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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