Policy and Procedure Writer II

1 week ago

Salt Lake City, United States Bluevine - US Full time
About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we're backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we're just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business-and every team member-thrive. Join us #LI-Hybrid

About the Role:

As a Policy and Procedure Writer at Bluevine, you will craft communications for our customers and the Customer Support team. In this role, you will work closely with our Customer Support teams across the globe to understand the primary questions customers have and write clear, concise, compliant, easily searchable procedures and support articles to resolve these questions. You will become a helper and educator for small business owners. Most importantly, you will create content that will help Bluevine create meaningful connections with our customers.

What You'll Do:
  • Understand both the customer and support organization's content needs and develop comprehensive content documentation that meets the organizational standards.
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
  • Partner with others across the organization to develop new processes, documentation, help guides, and customer-facing communications.
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, customer facing articles and process documentation.
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements.
  • Ensure consistency and accuracy of content across multiple documents and platforms
  • Use content diagnostic data to understand how content is performing and improve existing content.
  • Meet or exceed performance expectations based on key performance indicators like content accuracy, number of articles created, customer experience, effectiveness, and efficiency.
  • Contribute to cross-functional projects, providing updates and incorporating input from various stakeholders
  • Identify and articulate issues within your function, and propose insightful solutions to enhance processes and procedures
  • Identify, resolve, and or escalate risks that may impact the business.
  • Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
What We Look For:
  • 3-5 years of experience in technical writing or copywriting
  • 2 years of Customer Support experience including customer-facing experience
  • US Phone Support experience
  • US Banking and financial experience is a must
  • B.A. Degree in English, Journalism, Communications or applicable field is preferred
  • Open to learning from and working with multiple internal teams
  • Excellent written and verbal communication skills, with sharp attention to detail
  • Strong analytical and problem-solving abilities, with the ability to articulate complex concepts clearly
  • Ability to work collaboratively and build relationships with diverse stakeholders
  • Proficiency in using documentation tools and project management software
  • Demonstrated ability to work independently, take ownership of projects, and meet deadlines
  • Knowledge of end-to-end processes within our industry is highly desirable
  • Excited about growing your career within a rapidly growing company
BENEFITS AND PERKS - for employees located in the US
  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities

  • Policy and Procedure Writer II

    1 week ago

    Salt Lake City, United States Bluevine - US Full time

    About Bluevine Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on...

  • Technical Writer

    2 weeks ago

    Foster City, California, United States Naderi Engineering, Inc. Full time

    The Naderi Engineering, Inc. team is seeking a skilled Technical Writer to develop and finalize procedures related to electrical maintenance and parts substitutions.Key Responsibilities:Develop and finalize two draft procedures related to electrical maintenance and parts substitutions.Collaborate with stakeholders to gather review comments and...

  • Content Writer

    1 week ago

    Salt Lake City, United States Chargezoom Full time

    Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. Note: This is an in-office...

  • Content Writer

    2 weeks ago

    Salt Lake City, United States Chargezoom Full time

    Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. Note: This is an in-office...

  • Technical Writer

    3 weeks ago

    Salt Lake, Utah, United States Avolve Software Group Full time

    About the RoleWe are seeking a highly skilled Technical Writer to join our team at Avolve Software Group. As a Technical Writer, you will play a critical role in developing and maintaining high-quality technical documentation for our SaaS products.Key ResponsibilitiesDevelop and manage a unified content strategy for technical documentation, user manuals,...

  • Maintenance Technician II

    2 months ago

    Salt Lake City, United States Nicholas and Company Full time

    Maintenance Technician II We are seeking an enthusiastic and professional individual to build a career with our Maintenance Department as a Maintenance Technician II. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. Schedule: Monday-Friday 7:00 AM - 3:30 PM Pay: Based on experience ...

  • Permit Writer

    4 weeks ago

    Yazoo City, Mississippi, United States Total Safety Full time

    Job Title: Permit WriterTotal Safety is seeking a highly skilled Permit Writer to join their team. As a Permit Writer, you will be responsible for issuing and managing permits for various work activities, ensuring compliance with regulatory requirements and company policies.Key Responsibilities:Issue permits for hot work, confined space entry, and other...

  • Permit Writer

    4 weeks ago

    Yazoo City, Mississippi, United States Total Safety Full time

    Job Title: Permit WriterTotal Safety is seeking a highly skilled Permit Writer to join their team. As a Permit Writer, you will play a critical role in ensuring the safe execution of work activities on our clients' sites.Key Responsibilities:Issue and manage work permits for hot work, cold work, confined space entry, and other high-risk activities.Audit and...

  • Senior Proposal Writer

    2 weeks ago

    Salt Lake, Utah, United States ARUP Laboratories Full time

    About the Role:ARUP Laboratories is seeking a skilled Senior Proposal Writer to lead the development, coordination, and submission of complex and strategic proposals. As a key member of the proposal team, you will collaborate with cross-functional teams, leadership, and internal stakeholders to create compelling responses to retain and win new business.Key...

  • Technical Writer, Journeyman

    2 weeks ago

    Elizabeth City, North Carolina, United States MILVETS Systems Technology, Inc. Full time

    Job Title: Technical Writer, JourneymanJob Summary: MILVETS Systems Technology, Inc. is seeking a skilled Technical Writer, Journeyman to join our team. The ideal candidate will have a minimum of two years of experience in software engineering, including the design, coding, testing, and documentation of computer programs.Responsibilities:* Write technical...

  • Water Distribution System Operator II

    4 weeks ago

    Salt Lake, Utah, United States Salt Lake City Full time

    Job Title: Water Distribution System Operator IIJob Summary:We are seeking a highly skilled Water Distribution System Operator II to join our team at Salt Lake City's Public Utilities Department. As a key member of our water distribution team, you will be responsible for operating and maintaining our water distribution system, ensuring the safe and efficient...

  • Maintenance Technician II

    2 months ago

    Salt Lake, Utah, United States Nicholas and Company Full time

    Nicholas and Company Maintenance Technician II Job DescriptionWe are seeking a highly skilled and motivated individual to join our Maintenance Department as a Maintenance Technician II. This is a key role that requires a strong attention to detail and ability to work independently with minimal supervision.Key Responsibilities:Perform mechanical and...

  • Technical Writer

    4 weeks ago

    Foster City, California, United States Insight Global Full time

    Job OverviewInsight Global is seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for creating and maintaining technical documentation for our autonomous vehicle fleet.Key ResponsibilitiesDevelop and update technical documentation for vehicle maintenance, diagnostics, and software programmingCollaborate with...

  • Water Distribution System Operator II

    5 months ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Water Distribution System Operator II (may underfill)Job Description:Under closer supervision of supervisor or lead worker, incumbent learns and performs daily operations tasks associated with an assigned segment in the county water distribution system. Training duties include: learning response to water department emergencies and trouble...

  • Shift Manager II

    3 weeks ago

    Salt Lake City, United States White Horse Spirits & Kitchen Full time

    With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company match *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth...

  • Shift Manager II

    1 week ago

    Salt Lake City, United States Dufry Full time

    With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company match *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth opportunities...

  • Maintenance Technician II

    1 month ago

    Salt Lake, Utah, United States Nicholas and Company Full time

    Maintenance Technician IIWe are seeking a skilled and detail-oriented individual to join our Maintenance Department as a Maintenance Technician II. The successful candidate will be responsible for performing mechanical and electrical troubleshooting on all equipment, as well as maintaining production and quality by ensuring operation of machinery and...

  • Maintenance Technician II

    4 weeks ago

    Salt Lake, Utah, United States Nicholas and Company Full time

    Maintenance Technician IIWe are seeking a skilled and detail-oriented individual to join our Maintenance Department as a Maintenance Technician II. The successful candidate will be responsible for performing mechanical and electrical troubleshooting on all equipment, as well as maintaining production and quality by ensuring the operation of machinery and...

  • Tech II

    9 hours ago

    salt lake city, United States Total Safety Full time

    SummaryTotal Safety is looking for an IPSC Technician II to join their safety conscious team! The IPSC Technician II works under the direction of a supervisor in a plant environment and provides a variety of services which may include inspection, testing, cleaning, maintenance, and repair of customer owned or TSUS equipment. Interfaces with customers...

  • Tech II

    3 weeks ago

    Salt Lake City, United States Total Safety Full time

    SummaryTotal Safety is looking for an IPSC Technician II to join their safety conscious team! The IPSC Technician II works under the direction of a supervisor in a plant environment and provides a variety of services which may include inspection, testing, cleaning, maintenance, and repair of customer owned or TSUS equipment. Interfaces with customers...