Current jobs related to Patient Access Specialist - Newton - Springfield Clinic

  • Patient Access Specialist

    2 weeks ago

    Newton Lower Falls, United States Mass General Brigham Full time

    Job SummaryUnder the direction of the Patient Access Manager and Leadership, Patient Access Specialists perform a variety of patient access services. They provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration and Outpatient...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Newton, Massachusetts, United States Access Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistJob Summary:Access Healthcare is seeking a travel nurse ICU specialist for a travel nursing job in a reputable healthcare facility. The ideal candidate will have experience in ICU settings and a strong passion for delivering exceptional patient care.Responsibilities:Provide high-quality patient care in the ICU...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Newton, Iowa, United States Access Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistAccess Healthcare is seeking a skilled travel nurse ICU specialist to join our team in Newton, Iowa.Job Requirements:Specialty: ICU - Intensive Care UnitDiscipline: RNDuration: 12 weeksShift: 12 hours, daysEmployment Type: TravelOur travel nurse ICU specialist will provide high-quality patient care in a fast-paced ICU...

  • Patient Access Representative

    2 weeks ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Job Title: Lead Patient Access RepresentativeAtlantic Health System is seeking a part-time Lead Patient Access Representative for the Patient Access Department at Newton Medical Center covering weekend day shifts.Key Responsibilities:Registration of outpatients, ED patients, and inpatientsAssistance with financial assistance for patientsScheduling of...

  • Traveling Nurse Endoscopy Specialist

    2 weeks ago

    Newton, Massachusetts, United States Access Healthcare Full time

    Travel Nurse Endoscopy Job OpportunityAccess Healthcare is seeking a skilled travel nurse to join our team as an Endoscopy specialist in a dynamic healthcare setting.Job RequirementsSpecialty: EndoscopyDiscipline: RNDuration: 11 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelOur travel nurse will be responsible for providing high-quality...

  • Patient Access Representative

    1 week ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Job Summary: We are seeking a Patient Access Representative to join our team at Atlantic Health System. As a Patient Access Representative, you will play a vital role in the patient and family experience, serving as an initial point of contact within our health system. Your responsibilities will include greeting customers with a smile, addressing customers...

  • Lead Patient Access Representative

    3 weeks ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Lead Patient Access Representative OpportunityAtlantic Health System is seeking a part-time Lead Patient Access Representative to join our team at Newton Medical Center, covering weekend day shifts. As a key member of our Patient Access Department, you will play a vital role in ensuring seamless patient registration and access to our healthcare services.Key...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Newton, Iowa, United States Access Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistAccess Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team in Newton, Iowa.Job Requirements:Specialty: ICU - Intensive Care UnitDiscipline: RNDuration: 12 weeksShift: 12 hours, nightsEmployment Type: TravelOur travel nurse program offers a competitive pay package, tax-free stipend, and...

  • Lead Patient Access Representative

    1 month ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Job Title: Lead Patient Access RepresentativeAtlantic Health System is seeking a part-time Lead Patient Access Representative to join our team at Newton Medical Center, covering weekend day shifts.Key Responsibilities:Registration of outpatients, ED patients, and inpatientsProviding financial assistance to patientsScheduling of employeesWorking on work...

  • Patient Access Representative Lead

    4 weeks ago

    Newton, New Jersey, United States Atlantic Health System Full time

    Job Title: Lead Patient Access RepresentativeAtlantic Health System is seeking a part-time Lead Patient Access Representative for the Patient Access Department at Newton Medical Center covering weekend day shifts.Key Responsibilities:Registration of outpatients, ED patients, and inpatients.Assisting with financial assistance for patients.Scheduling of...

  • Patient Access Representative II

    2 weeks ago

    Newton, Massachusetts, United States Conifer Health Solutions Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative II to join our team at Conifer Health Solutions. As a key member of our healthcare team, you will be responsible for performing a variety of duties in support of departmental efficiencies, including scheduling, registration, patient pre-admission and admission, reception and discharge...

  • Patient Access Representative

    4 weeks ago

    Newton, United States Atlantic Health System Full time

    Atlantic Health System is seeking a per-diem Patient Access Representative for the Patient Access Department at Newton Medical Center, to work flexible shifts, including every other weekend. Summary: The Patient Access Representative (PAR) plays a vi Patient Access, Representative, Patient, Per Diem, Healthcare

  • Patient Access Coordinator

    1 week ago

    Newton Lower Falls, United States Mass General Brigham Full time

    Job SummaryUnder the direction of the Patient Access Manager and Leadership, the Patient Access Coordinator performs a variety of patient access services. This role provides exemplary customer service to all patients and is located at various registration desks throughout the hospital.Key ResponsibilitiesObtain demographic and insurance information from...

  • Patient Access Representative

    3 months ago

    Newton, United States Atlantic Health System Full time

    Job DescriptionAtlantic Health System is seeking a per-diem Patient Access Representative for the Patient Access Department at Newton Medical Center, to work flexible shifts, including every other weekend.Summary:The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Newton, Massachusetts, United States Access Healthcare Full time

    Travel Nursing Opportunity with Access HealthcareAccess Healthcare is seeking a skilled travel nurse to join our team in a dynamic ICU environment. As a travel nurse with Access Healthcare, you will have the opportunity to work in a fast-paced and challenging setting, providing high-quality patient care and collaborating with a talented team of healthcare...

  • Patient Access Representative

    3 months ago

    Newton, United States Atlantic Health System Full time

    Job Description Atlantic Health System is seeking a per-diem Patient Access Representative for the Patient Access Department at Newton Medical Center, to work flexible shifts, including every other weekend. Summary: The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within...

  • Patient Access Rep

    1 week ago

    Newton, United States Atlantic Health System Full time

    Atlantic Health System is seeking a Patient Access Representatives (full-time) in the Patient Access Dept at Newton Medical Center to work Evening shifts, including every other weekend.Summary:The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system....

  • Patient Access Rep

    7 days ago

    Newton, United States Atlantic Health System Full time

    Atlantic Health System is seeking a Patient Access Representatives (full-time) in the Patient Access Dept at Newton Medical Center to work Evening shifts, including every other weekend. Summary: The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system....

  • Patient Access Rep

    1 week ago

    Newton, United States Atlantic Health System Full time

    Job DescriptionAtlantic Health System is seeking a Patient Access Representatives (full-time) in the Patient Access Dept at Newton Medical Center to work Evening shifts, including every other weekend.Summary:The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...

  • Patient Care Specialist

    2 weeks ago

    Newton Falls, Ohio, United States VPNE Parking Solutions Full time

    Job Summary:We are seeking a dedicated and compassionate Patient Care Specialist to join our team at VPNE Healthcare. As a Patient Care Specialist, you will play a vital role in ensuring the safety and well-being of our patients. This is an excellent opportunity to make a positive impact in the lives of others and be part of a dynamic and growing...

Patient Access Specialist

3 months ago

Newton, United States Springfield Clinic Full time
Job Description

Job Code: PASPEC

Job Title: Patient Access Specialist

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities
  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members.
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.
Education/Experience
  • Minimum Education Required: High School graduate, or GED
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
  • Preferred: Minimum one (1) year medical office experience
Knowledge, Skills and Abilities
  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1