PartTime Contact Center Representative
1 week ago
Benefits:
401(k)
Flexible schedule
Free food & snacks
Opportunity for advancement
Training & development
At WMA we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for service. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions are taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
High school degree or equivalent
Experience working in a call center or customer-support role
Strong active listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Preferred skills and qualifications
Expertise in conflict resolution
Experience in customer sales
Benefits
· Flexible schedule
· Free food & snacks
· Opportunity for advancement
· Potential for bonuses
-
PartTime Contact Center Representative
2 weeks ago
Ontario, United States WMA Full timeBenefits: 401(k) Flexible schedule Free food & snacks Opportunity for advancement Training & development At WMA we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. Were looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The...
-
Part-Time Contact Center Representative
2 months ago
Ontario, United States WMA Full timeJob DescriptionJob Description At WMA we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and...
-
Part-Time Contact Center Representative
2 months ago
Ontario, United States WMA Full timeJob DescriptionJob DescriptionBenefits:401(k)Flexible scheduleFree food & snacksOpportunity for advancementTraining & developmentAt WMA we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. Were looking for a highly skilled call center representative to join our team, managing a large volume of inbound...
-
ULINE- Call Center Representative
7 days ago
Ontario, United States Uline, Inc. Full timeJob DescriptionCustomer Service RepresentativePay from $22 to $26 per hourPlus $2 Shift DifferentialCalifornia Branch4810 South Hellman Avenue, Ontario, CA 91762Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to...
-
Business Development Center
2 weeks ago
Ontario, United States Empire Nissan Full timeOverview The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the...
-
Business Development Center
3 months ago
Ontario, United States Empire Nissan Full timeOverview: The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the...
-
Patient Support Center Representative
1 week ago
Ontario, California, United States Kinetic Personnel Group, Inc Full timeJoin Our Healthcare Call Center TeamKinetic Personnel Group, Inc. is actively seeking candidates for various roles within a Healthcare Call Center, a respected public health organization. This nonprofit entity is recognized for its commitment to community service and fostering a positive workplace culture.Engage with clients and members to deliver essential...
-
Business Development Center Representative
4 days ago
Ontario, California, United States Empire Nissan Full timeJob SummaryWe are seeking a highly motivated and organized Business Development Center Representative to join our team at Empire Nissan. As a key member of our Service Department, you will be responsible for providing exceptional customer service, coordinating service appointments, and ensuring a seamless experience for our clients.Key...
-
Patient Support Call Center Representative
7 days ago
Ontario, California, United States Kinetic Personnel Group, Inc Full timeAvailable Positions in Healthcare Call CenterKinetic Personnel Group, Inc. is actively seeking candidates for various roles within a Healthcare Call Center, serving a public health organization. This esteemed nonprofit is recognized for its dedication to community service and fostering a positive workplace culture.Engage with clients and members to deliver...
-
Patient Support Call Center Representative
7 days ago
Ontario, California, United States Kinetic Personnel Group, Inc Full timeOpportunities in Healthcare Call CenterKinetic Personnel Group, Inc. is actively seeking candidates for various roles within a Healthcare Call Center, affiliated with a public health organization. This esteemed nonprofit is recognized for its commitment to community service and fostering a supportive workplace.Engage with clients and members to deliver...
-
Customer Service Representative Channel
3 weeks ago
Ontario, United States Masco Full timeWe are hiring for the Customer Service Representative Channel (contractor) role. Primary Responsibilities & Duties:Inbound Calls and Email Requests. Initial point of contact for channel related inquiries and action pertaining to all Masco Canada pr Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Email
-
Car Sales Representative Bilingual
2 weeks ago
Ontario, United States Ganas Auto Full time $16Job DescriptionJob DescriptionAre you a self-motivated, energetic, and determined individual looking to advance to the next level? Keep reading because we are looking for you!Car Sales Representative Compensation and Benefits:Pay – $16.00 per hour + commissions per car soldHealth, Vision, Dental, and Life insurance you can select a plan that best suits...
-
Healthcare Call Center Rep.
2 months ago
Ontario, United States Kinetic Personnel Group, Inc Full timeKinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center - a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work. These positions range from Member Service Representative, Provider Services Representative and other...
-
Senior Account Representative
11 hours ago
Ontario, California, United States Canon Solutions America Full timeAbout the RoleWe are seeking a highly motivated and results-driven Senior Account Representative to join our team at Canon Solutions America. As a key member of our sales team, you will be responsible for driving sales growth and revenue expansion in the Workplace Technologies & Services (WTS) segment.Key Responsibilities:Master the core capabilities of...
-
Admitting Representative
3 months ago
Ontario, United States Kaiser Permanente Full timeDescription: Job Summary:Under the direct supervision, performs pre-admits and admits based on doctors orders. Directs visitors and patients to the appropriate area and answers phones. Interviews patient and/or their representative to obtain demographic and financial information. Identify available payer sources and records information required for admission...
-
Service Center Coordinator
5 days ago
Ontario, United States Ajinomoto Foods North America Full timeOverview The HR Service Center Coordinator is responsible for providing administrative support and assistance to the HR Service Center team. They will handle employee inquiries and requests related to HR policies, procedures, and programs - ensuring that all HR inquiries and requests are handled in a timely and efficient manner. They provide direct support...
-
Service Center Coordinator
4 days ago
Ontario, United States Ajinomoto Foods North America Full timeOverview The HR Service Center Coordinator is responsible for providing administrative support and assistance to the HR Service Center team. They will handle employee inquiries and requests related to HR policies, procedures, and programs - ensuring that all HR inquiries and requests are handled in a timely and efficient manner. They provide direct support...
-
Customer Service Representative
3 weeks ago
Ontario, United States LCBO (Liquor Control Board of Ontario) Full timeCustomer Service Representative (Casual) Location Address: 13 Spragge & Queen Street, Manitowaning Number of Openings: 2 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love...
-
Customer Service Representative
2 months ago
Ontario, United States Uline Full timeCustomer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating...
-
Customer Service Representative
3 weeks ago
Ontario, United States Uline Full timeCustomer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...