Lead Backend Developer

This range is provided by Brillio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$78.00/hr - $85.00/hrDirect message the job poster from BrillioBrillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world‑class professionals, referred to as Brillians, distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction.Job Title: Technical Lead AWS Backend DeveloperLocation: Dallas TX Based Only (Attend the office 3 days/week)Additional Note: We can consider Lead backend Developer with NodeJS and AWS experience, even if they don’t have experience with Amazon Connect. We’ll provide training on Amazon Connect as needed.Role Summary:As a Technical Lead Amazon Connect Developer or Amazon Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You’ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross‑functional teams including CRM, data, and infrastructure.Key Responsibilities:Own the technical roadmap for Amazon Connect implementations.Design scalable, secure, and resilient contact center solutions.Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.Lead a scrum team of junior and senior developers.Development & IntegrationBuild and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.Develop event‑driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.Willing to train a strong technical lead on Amazon Connect.Operations & SupportProvide production support and participate in on‑call rotations.Conduct root‑cause analysis, post‑mortems, and incident response.Establish observability with SLIs/SLOs, dashboards, and automated alerts.Mentor junior developers and guide cross‑functional teams.Collaborate with network/security teams to ensure QoS, IAM, and compliance.Deliver self‑service reporting tools for operational leaders.Required Skills & Qualifications:Experience:10+ years in telephony/contact center or strong AWS backend development.3+ years hands‑on with Amazon Connect is preferable.3+ years hands‑on AWS backend development.2+ years with Salesforce Service Cloud Voice (preferred).Technical Expertise:Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred).Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.Experience with JWT, OAuth/SAML, REST/GraphQL APIs.Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.Tools & Frameworks:GenAI tools: Amazon Bedrock, OpenAI, LangChain.CRM integrations: Salesforce, ServiceNow.Soft Skills:Strong communication and stakeholder engagement.Ability to lead cross‑functional initiatives and mentor peers.Preferred Certifications:AWS Certified Solutions Architect or Developer.Salesforce certifications (Service Cloud, Omni‑Channel).Equal Employment Opportunity DeclarationBrillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.Seniority levelMid‑Senior levelEmployment typeContractJob functionInformation TechnologyIT Services and IT Consulting #J-18808-Ljbffr