Senior Associate Manager

Summary 

Primary role coordinates and directs day to day Facilities Operations and Maintenance (FOM) support services focusing on plant operations, building automation, life safety systems and preventive maintenance (hard services) performed by in house and third-party providers.  Also has indirect / secondary responsibilities over general buildings maintenance, grounds / landscaping, and cleaning / custodial services, grounds services, and administrative office operations by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities 

• Coordinates and directs skilled trades and maintenance personnel and other workers engaged in plant operations, building automation, life safety systems and preventive maintenance (hard services) performed by in house and third-party providers
• Schedules and coordinates and ensures service delivery from all engaged third part service providers such as Life Safety, Fire Suppression, Elevators etc. Mechanical PM (client or ABM owned).
• Analyzes client’s buildings programming / occupancies and schedules related HVAC systems, BAS / Environmental setpoints, lighting, and other factors.
• Works with ABM Project Manager with assigned major repair and larger scale capital improvements 
• Performs audits to support ongoing inspection regimens as part of QA metrics and SLA / Contract Compliance.
• Assists client with long range plans, conceptual designs, and capital outlay requirements and documentation for facility support services.
• Formulates and coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Works with ABM office manager and procurement person to ensure accurate financial management and expedited processing of materials and service needs.
• Works closely with QA person to confirm adherence to SLA and KPI service performance standards and interval reporting of said statistics. 
• Provides client support regarding liaison to public utility, environmental, and energy agencies.
• Reviews construction and installation plans to ensure serviceability and standardization.
• Procures specialized services and parts as needed including regular service contracts for systems subject to major compliance such as Life Safety; Fire Suppression; Elevators; etc. 

Supervisory Responsibilities                                                          

Is responsible for the overall direction, coordination, and evaluation of hard services units. Carries out management responsibilities in accordance with ABM’s and client’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures based on CMMS preventive and requested service schedules.

Energy – has sound understanding of all elements and impacts on energy use profiles and develops maintenance strategies to maximize equipment efficiencies and life cycles.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the personnel abilities; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management – Via SITE, looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Applies feedback to improve performance; Monitors own work to ensure quality.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability and financial management; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of DEI policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                        

• Bachelor's degree in Facilities Management and or Engineering from four-year college or university. 
• Seven (7) years related experience and/or training; or equivalent combination of education and experience. 
• Higher Education Facilities Management Experience in a multicampus environment is a plus, as is formal Mechanical Contractor Credentials or Trades Licensing. 

Language Skills                                                  

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                                         

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability                                                             

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                                 

To perform this job successfully, an individual should have knowledge of JD Edwards, QuickBooks Pro etc. Accounting software; Outlook Contact Management systems; MS Access Database software; AutoCAD Design software; Delta Controls, Automated Logic; Niagara, or other Native BACnet control suites; Development software; IE - Explorer or Firefox Internet software; Inventory Direct Inventory software; Brightly; Maximo, FAMIS etc. Order processing systems; Kronos Payroll systems; MS Project or Milestones Project Management software; Excel incl Pivot and or BIM Spreadsheet software and MS Word Processing software.

Certificates, Licenses, Registrations 

• Current Driver's License
• Formal CEFM Credentials
• Charlotte Mechanical Contractor’s License (H1; H2; H3)
• Formal Trade Licensing a plus

Other Skills and Abilities                                                 

• Ability to Speak Spanish
• Strong Customer Care and Team Leadership experience

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; high, precarious places; outside weather conditions and vibration. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals (PPE Requirements); moderate cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.

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