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Supervisor
1 month ago
IT'SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT'SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.
There are three major things that differentiate IT'SUGAR from other candy retailers. First is the product - an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance - full of bright colors, loud music, and lighthearted rebellion. The third is the people - passionate, optimistic, and energetic.
IT'SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier "SUGARTAINER" in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT'SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.
What you'll do? IT'S Exciting
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,
Act as a Leader on Duty:
- Oversees the daily operation of the store and ensures that sales objectives are met.
- Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
- Fosters a productive work environment through consistent coaching and training of Sales Associates.
- Demonstrates a positive, enthusiastic and brand proud attitude.
- Promotes safety for both our customers and associates by adhering to company guidelines.
- Partners with store manager to identify ongoing challenges and present solutions.
- Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
- Assist customers with requests and inquiries.
- Ensure salesfloor is clean and organized while maintaining store visual standards.
- Operate POS/ register to properly cash out all customers.
- Follows through on customer requests for specific items and suggests additional products.
- Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
- Maintains store cash handling records, reports, and opening and closing procedures.
- Ensures visual standards are appropriate and support the brand image.
- Merchandises displays to visual guidelines.
- Plan, coordinate, and set up special events and promotions.
- Maintain communication with associates regarding product recommendations to increase sales/inventory.
- Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
- Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
- Represent our core values: IT'S being Positive, Playful, Present and a Difference Maker.
- Display enthusiasm and cheerfulness while working collaboratively in a team environment.
- Must be 18 years of age or older.
- Education: High School diploma or equivalent preferred.
- Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience.
- Willing to work a flexible schedule including days, evenings, weekends, and holidays.
- Able and willing to work 32-40 hours a week.
- Must be able to use a POS/cash register.
- Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
- Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.
- Must be able to work alone or with minimum amount of supervision.
- Fun at Work Dance, sing and laugh out loud while you work.
- Flexible scheduling
- Career growth opportunities
- Continuous Training and Development
- 30% Employee Discount
- Perk Spot (Discounts on cell phone, travel, events, etc.)
- 401k with company match beginning the 1st of the month following 60 days of employment .
- Employee Assistance Program
- And more
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Health Savings and Flexible Spending Account
- Legal Services
- Website: www.itsugar.com
- Facebook: www.facebook.com/itsugar
- Twitter: www.twitter.com/itsugar
- Tiktok: itsugar_official