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Host - Sports & Social Orlando

2 months ago

Orlando, United States The Cordish Companies Full time
Host Responsibilities include, but are not limited to:

  • Answers the phones and taking messages/reservations.
  • Maintaining an accurate wait when necessary.
  • Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
  • Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
  • Communicate effectively with all guests.
  • Communicate problems to management immediately.
  • Coordinate seating arrangements to provide fast and courteous service to guests.
  • Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
  • Anticipate needs of scheduled special parties.
Host Qualifications
  • At least one year of experience with customer service and/or hosting.
  • Must speak fluent English, other languages preferred.
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
  • Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
  • Must be able to read, review and understand seating charts.
  • Basic mathematical skills are used frequently.
  • May be required to work nights, weekends, and/or holidays.
The Host position requires the ability to perform the following:
  • Strong ability to provide attention to detail.
  • Carrying or lifting items weighing up to 50 pounds.
  • Handling objects (including food and utensils), products, speaking over and operating phones.
  • Standing, bending, stooping, and kneeling.
  • Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.