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General Manager

2 months ago

sarasota, United States The Pickleball Club at Lakewood Ranch Full time

Job Type

Full-time

Description

Summary

The General Manager (“Manager”) is responsible for leading and managing a staff of 30 full-time and part-time personnel and for the club's successful operation and financial accountability. The Manager must demonstrate leadership, revenue achievement, and expense management. The Manager reports to the Chief Operating Officer of The Pickleball Club LLC (“Company”).

The Manager is expected to plan, execute, and implement the overall Company strategy to build a strong management team capable of autonomous operation by creating a professional and positive environment with the staff and the club’s members. The goal is to develop a high-performing management team that meets or exceeds the Company's key performance indicators (KPIs) for the club. The Manager is responsible for enforcing The Pickleball Club’s policies and procedures and planning, organizing, and directing its operations.

Company staff is in place to assist and support the Manager in the following areas: membership sales & retention, food & beverage, retail, marketing, human resources, accounting, programming, events planning, and general operations.

Responsibilities

Team Development: Establish clear objectives and vision and foster open communications. Promote team collaboration and provide training and development. Recognize and reward contributions and resolve conflicts properly. Lead by example. Encourage team performance, implement team-building activities, and support work-life balance.

Member Growth: Implement strategies to attract new members and retain existing ones. Regularly assess member satisfaction and gather feedback for continuous improvement.

Sales & Revenue Generation: Implement strategies to boost revenue through memberships, pickleball events and programs, special member events, instruction, Pickles Cafe sales, and Dinks Pro Shop sales. Analyze financial performance and adjust operations as needed.

Member & Guest Relations: Provide a welcoming and positive experience for club members and guests, promptly addressing their needs and concerns. Foster a friendly and inclusive community atmosphere.

Event Planning: Oversee the planning and executing of special events, tournaments, and social gatherings in the Players' Courtyard and Players' Mezzanine Lounge. Collaborate with the organizers to ensure the success of these events.

Programming Innovation: Continuously develop new programming ideas that appeal to members, such as pickleball clinics, wellness events, or leagues and tournaments. Fill up the calendar of events.

Marketing & Promotions: Execute marketing campaigns to promote the club, cafe, pro shop, and special events. This may include social media, email, newsletters, and local partnerships.

Community Involvement: Engage with the local community to promote the club as a hub for pickleball enthusiasts and those interested in artisanal food and social events. Foster relationships with local businesses, artisans, and organizations.

Food & Beverage Service: Ensure the Pickles Cafe offers high-quality service, maintains its local and organic focus, and meets customer expectations.

Pro Shop Service: Ensure the Dinks Pro Shop offers high-quality services and maintains merchandise that meets customer expectations.

Budget Management: Oversee the club’s budgets for the cafe, pro shop, events, and overall facility operations. Ensure profitability and manage expenses efficiently.

Vendor and Supplier Relationships: Manage relationships with local suppliers for the cafe and ensure the pro shop is stocked with popular, high-quality pickleball gear.

Facility Cleanliness & Safety: The club facilities will be maintained at the highest standards throughout the day of cleanliness. Routine maintenance and repair will be managed to ensure compliance with company and equipment standards. The safety of all staff, members, and guests will be consistently maintained. Emergency procedures will be established, personnel trained, exercised, and executed whenever the safety of the occupants is in jeopardy.

Policy & Organization: As a member of the Company Operating Committee and Company executive, you are responsible for being knowledgeable about Company policies, procedures, and regulations to support, promote, and ensure compliance. You will adhere to the club’s organizational structure.

Requirements

Qualifications

  • Education: Bachelor's degree in business management, sports management, marketing, hospitality, food & beverage, and related fields or equivalent experience.
  • Experience: Sports programming and sports event operations expertise.
  • Skills: Demonstrated pickleball skills or other racquet sports preferred. Food Handler's license within 30 days of being hired. Ability to use Microsoft Office and other basic computer skills.

Working Conditions

  • Environment: You are in a climate-controlled 30,000 sq ft building with offices on the mezzanine deck.
  • Physical Requirements: You will be required to sit from time to time to operate a computer; most of your time is spent in the Club working with staff. You may decide to play pickleball, which requires some physical exertion and hand-eye coordination.

Location: 1300 Sarasota Central Blvd. Sarasota FL 34240

Schedule: This is not a 9:00 a.m. to 5:00 p.m. job. This is a hands-on job requiring working some weekends and holidays. This job is for a highly motivated individual who enjoys challenges and is a top-flight performer.

Compensation

Generous Base salary + bonus opportunity and equity, based on experience, qualifications, and the Club's success.

The functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work of different assignment positions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement

The Pickleball Club is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.