General Manager
22 hours ago
Squeeze Massage is a revolutionary company that is transforming the massage experience for our guests. We are a feel-good company that prioritizes over-the-top guest service and driving a bottom line. Our team is passionate about delivering an amazing guest experience, and we are looking for a General Manager who shares our values and vision.
Job DescriptionWe are seeking an experienced General Manager to lead our team and drive business growth. The ideal candidate will have 5-10 years of experience in high-volume retail service businesses, with a proven track record of building consistent, recurring retail business and delivering an exceptional guest experience.
Responsibilities- Foster meaningful, positive relationships with team members and guests
- Manage day-to-day shop operations, including management of Maitre D's and Massage Therapists
- Recruit, interview, onboard, and retain a best-in-class shop team
- Build and maintain staff schedules
- Provide consistent, transparent feedback to team members to ensure Squeeze standards are upheld at all times
- Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community
- Execute operations, HR, and local marketing objectives
- Manage timekeeping and payroll reporting for team members
- Resolve employee relations and guest issues, while maintaining culture and morale
- Manage inventory and minimize shrink
- 5-10 years of experience in retail, preferably hospitality or service-related experience
- Experience in operating a fast-paced, high-volume environment
- Previously managed a minimum of 15 direct reports
- Advanced expertise in recruiting, onboarding, and developing a team
- Inventory management and scheduling expertise
- Must be available to work Wednesday-Sunday weekly
- Proven track record in building consistent, recurring retail business and delivering an exceptional guest experience
We are a 5-star employer on Glassdoor, and 96% of our team would recommend us as a great place to work. Our team is passionate about delivering an amazing guest experience, and we offer a range of benefits, including competitive salary, health benefits, paid sick leave, and opportunities for annual raises. We are committed to fostering an inclusive environment where everyone can shine bright.
We are building an industry-leading business with 50+ locations in development across the country. Squeeze General Managers are at the heart of the Squeeze brand, and we are looking for someone who is eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
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