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Customer Support Technician

2 months ago

Waukesha, United States Salzgitter Konzern Full time

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

The Customer Support Technician provides technical information and support for KHS USA parts sales orders. The Technician may also have other responsibilities relating to the Engineering function.

Your Responsibilities:

  • Receives calls from KHS customers seeking aftermarket parts and rebuilds
  • Conducts technical research on part numbers for sales orders
  • Identifies components of parts for special kits; group of parts that make up sub-assemblies
  • Verifies part pricing with Customer Support Supervisor or Manager
  • Identifies needed machine manual updates and communicate to documentation
  • Occasionally enters new part numbers into Finesse system
  • Helps to identify whether customer requests are under warranty
  • May help identify Engineering Change Requests and communicate with Engineering or other Groups
  • May do parts look up and pull drawings to support purchasing
  • Participates in 24/7 on call non business hours customer call line, may be on regular rotating schedule with other department members
Your Profile:
  • An associate degree of equivalent from a two-year college or technical school
  • Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.
Benefits:
  • Medical, Dental, Vision insurance offered at 30 days of employment
  • Generous Educational Reimbursement program
  • On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
  • Company sponsored Life and Disability Insurance
  • Paid Time Off
  • Ten (10) Paid Holidays per year
  • 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees - and we also have plenty to offer them.