Director - Technical Project Manager (Siebel)

Job Number 24140523
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
 JOB SUMMARY: 

 

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

In this role you will lead the efforts to expand the company use of technology to enable and achieve the organization’s goals and objectives. Provide strategic view and leads the design, development, and implementation of commerce domain architectures, roadmaps, and best practices that produces business outcomes. Develop and communicates reference architecture documents and product standards and develops and maintains enterprise technical roadmaps. Evaluate new vendor products and services with an eye for innovation. May lead Enterprise Architecture across multiple domains.

 

CANDIDATE PROFILE 

Education and Experience 

Required:

• 12+ Years of Experience in Siebel Core development and configuration
• 7+ years’ experience working within agile framework or method (i.e. Safe, Scrum, Kanban)
• 5+ years hands-on experience with Java, Microservices, Kafka, GIT, CI/CD etc.
• Strong experience with Siebel UI/UX, creation of PR, PM files and customizing UI with Siebel Open UI
• Strong experience managing and delivering solutions.
• Extensive experience in leading and managing teams distributed across multiple geographical locations
• Maintain the Siebel implementation process by coordinating business personnel and cross functional teams’ personnel to assure successful implementations of Siebel applications.
• Actively analyze and troubleshoot any issues that arise in production and design and develop solutions to fix the reported defects and stabilize the new products into Production.
• Strong Siebel Integration experience with other enterprise systems using JMS, Web Services, Rest APIs,  Messaging Queues, and middleware products
• Strong experience with Siebel UI/UX, creation of PR, PM js files and customizing UI using CSS, JQuery in Siebel Open UI.
• Knowledge of Siebel Hospitality is a plus.

 

Preferred: 

We'd really like it if you know how to do this because it's important

• Project Manager certification
• Integration experience with other systems using JMS, Web Services, Messaging Queues, and middleware products
• Prepare technical design and develop product features using Siebel Tools/Workspaces and Oracle Database related technologies.
• Undergraduate/graduate degree (e.g. Management Information Systems, Computer Sciences)
• Applications development leadership experience
• Demonstrated success leading medium- to large-scale initiatives/transformations across enterprise platforms.
• Proven executive experience in IT development across waterfall and agile environments.
• Designing and building for performance, scalability & reliability of high traffic customer facing digital platforms
• Experience leveraging micro-services development patterns and principles.
• Experience working with Enterprise APIs and working with API management platforms.
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of global IT outsourcing activities in a managed services environment
• Experience transforming mainframe-based applications into modern open system technologies.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms.
• Ability to present ideas in business-friendly and user-friendly language.
• Team-oriented, collaborative leadership skills
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes.
• Strong collaboration and partnering skills.

 

 

CORE WORK ACTIVITIES 

• Designs and develops sustainable enterprise software, integrations, and system architectures on multiple Cloud Service Provider platforms for the commerce domain.
• Consults on and influences engineering best practices in an event driven architecture, leveraging and defining DevOps practices, CI/CD pipelines, logging, metrics, monitoring.
• Manages day-to day relationships with Technology teams to promote the onboarding of new services that meet or exceed the program/IT expectations.
• Craft technical artifacts and presentations to communicate architectural design options that help educate product, engineering, and business users and teams.
• Support product development teams, infra teams around implementation of solutions.
• Analyzing complex business and software requirements leading to the selection and implementation of appropriate technical public cloud architectural solutions
• Define the application-level architecture for leveraging cloud-native, open-source, and SaaS solutions in collaboration with Infrastructure, Security, and Network.
• Analysis of existing solutions alignment to infrastructure standards and providing feedback to both evolve and mature the solution.
• Champions the development of architecture associates to define and validate technical roadmaps and standards and to evaluate and seek professional talent.
• Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.        

 

Managing Application Development Standards, Processes, and Tools

• Works with direct reports to facilitate consistency of service delivery across client groups
• Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
  • SDLC standard tools and processes for both waterfall and agile development
  • Estimating standard tools and processes, incorporating flexibility for small and large projects
  • Deployment standard tools and processes
• Monitors projects for adherence to defined application development processes
• Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important application development policy changes that affect service provider and/or Marriott operations

 

Managing Day-To-Day Relationships with Teams 

• Manages application development projects in partnership with IT teams, business partners and providers
  • Provides project management of business projects 
  • Oversees effective reporting within application development team
  • Leads project reviews with team on application development projects
  • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
  • Monitors projects for alignment with defined business case process 
  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues 
  • Manages, and improves service level reporting for application development
  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
  • Assists with application, development and maintenance of service provider project management standards and tools
  • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction 
• Works with application development service providers
  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
  • Works with team to progress the service providers services to match client needs
  • Facilitates team and service provider compliance with the agreement
  • Validates service levels meet business needs
  • Facilitates the definition and enforcement of good service provider contracts
• Supports the IT organization
  • Provides input to IT’s business strategy and planning as needed
  • Supports and follows defined IT Governance decision rights, standards and practices
  • Emphasizes accuracy and effectiveness of estimating and planning management with team
  • Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program 

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

 

MANAGEMENT COMPETENCIES 

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 

• Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Learning and Applying Professional Expertise
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
   

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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