Helpdesk Support Specialist

2 weeks ago

Minneapolis, United States TEKsystems Full time

Description:

This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This will include phone support as well. They will provide phone support and in person support. This client of TEKsystems uses Manage Engine for Ticketing - any Ticket System experience (ServiceNow, etc.) will work. The right fit will have a "white glove" support mentality. Any ITSM and Salesforce knowledge would be a plus. The opportunity to grow within the organization is tremendous. The company is acquiring other companies at a very rapid rate. A high first call resolution is expected.

Skills:

Support, Desktop, Windows 10, Troubleshooting, Install, Customer service, Hardware, Installation, Service, Deployment, Help desk, Active directory, Access control, Migration

Additional Skills & Qualifications:

STRONG interpersonal skills are a must.

Experience Level:

Entry Level

Benefits:

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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