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Customer Experience Coordinator

2 months ago

St Louis, United States CI Select Full time

Position Purpose:

We have an opening for a Customer Experience Coordinator to join our industry-leading Customer Experience team. The Customer Experience Coordinator takes great delight in delivering an unparalleled customer experience throughout the life of each project. This position recognizes that many customers have varying degrees of anxiety and excitement as their project progresses and finds great joy in helping alleviate concerns and elevating their enthusiasm as CI Select brings their project to fruition. This person brings their in-depth knowledge of our vendors, their products, pricing schedules, freight and delivery terms, and product lead times to guide the project from quoting and preparing bid documents to project documentation for the Field Operations teams through project completion, invoicing, and accounts receivables. The Customer Experience Coordinator's duties include, but are not limited to, gaining discounting from our vendors, applying discounts, freight, and fuel charges to quotes, spot-checking list pricing and adding margins to quotes, and running pricing revisions through our quote tool.

About CI Select:

CI Select offers furniture, workplace technology, architectural products, artwork and signage to many of the markets' most prestigious and largest companies, government agencies, K-12 schools and higher education, healthcare, hospitality and non-profits. We work in close collaboration with our industry partners including leading Design and Architectural firms, Commercial Real Estate and General Contractors on behalf of our shared clients. CI Select is the leading office furniture dealer in St. Louis and is among the largest Knoll dealers in the country. Headquartered in St. Louis, MO, CI Select also has an office in Columbia, MO.

At CI Select, our mission is clear and one we embrace every day for every client on every project: to create positive energy in the workplace. Our clients count on us to help them foster their cultures and brands while enhancing employee productivity, collaboration, and pride in their workplace. Through furniture, flooring, workplace technology, architectural products, artwork, and signage, CI Select creates workplaces in harmony, delivered in sync. CI Select is a certified Women-Owned Busines.

Successful candidates will not just adhere to but will thrive on delivering on our core values of Give it Our All, Enjoy Doing It, Inspire Confidence and Grow Together. They will be equal parts determined experts as they are creative, lighthearted and fun.

Diversity, Equity and Inclusion at CI Select:

Harmony occurs when multiple complementary parts come together to create something beautiful, balanced, and better than what any one of them could achieve on their own. At CI Select, our promise to our customers is to design and deliver a workplace in harmony.

That same mission is true to the way we run our company. Harmony can only be fully realized with a community of employees from a diverse range of experiences, backgrounds, skillsets, and perspectives who embrace differences and crave harmony within our workplace for us to produce the very best of ideas for and with our clients, suppliers and partners.

Education / Certification / Experience Needed:

  • Associates or Bachelor degree in field related to business, interior architecture/design, or construction management.
  • Minimum one year experience in customer service, commercial interior design, account management, or project management preferred.
  • Valid state issued driver's license.

What CI Select Offers:

  • Competitive pay and 401(k) employer match.
  • Generous Paid Time Off (PTO) plan starting at 160 hours (20 days), excluding company holidays.
  • Comprehensive benefits package that includes health insurance (including options to enroll in an HSA), dental insurance, vision insurance, life, AD&D, and long-term disability insurance, medical FSA, dependent care FSA, as well as numerous other voluntary benefit offerings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities