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Phlebotomy Customer Service Representative

5 months ago

Concord, United States Emerson Hospital Full time
Phlebotomy Customer Service Representative - Full Time 9:30am-6pm
Job Ref: 29303

Category: Clerical & Administrative Support

Location:

Emerson Hospital,
133 Old Road to Nine Acre Corner,
Concord,
MA 01742

Department: Lab - Phlebotomy

Schedule: Full Time

Shift: Day shift

Hours: 09:30am-6:00 pm

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.Responsible to workwith patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education
    • HS Diploma; college degree preferred.
  • Experience
    • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
  • Licensure and/or Certification
    • N/A
  • Skills
    • Working knowledge of the Meditech system.
    • Excellent communication and correspondence skills.
    • Excellent customer service skills.
    • Ability to read, write, and communicate in English.
    • Strong computer skills.
    • Ability to maintain confidential information.
    • Assist with patient meal selection
    • Work with patients on various diets