Operations Manager

2 weeks ago

Gastonia, United States CDS LOGISTICS Full time
Job Details

Level
Management

Job Location
CDS Charlotte - Gastonia, NC

Job Shift
Day

Description

Title: Operations Manager

Position Status: Full Time

Exempt Status: Exempt Salary

About CDS Logistics:

At CDS Logistics, we are specialists in last mile delivery services of kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers' expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: "Creating Customers by Servicing Customers"

Our Guiding Principles:

1. Respect for others

2. Can do attitude

3. Solve customer concerns immediately

4. Treat customer's orders like they are our own

5. Culture of continuous improvement

About the Job:

CDS Logistics & Home Services is seeking a dynamic professional to manage a logistics facility for a leading final mile logistics company. The Operations Manager position will be responsible for overseeing all aspects of warehousing, logistics operations, and personnel/contractor management for their respective operations location. This position will report directly to the Director of Operations - South and the primary goal for this position is to ensure excellent operational standards are met while maintaining high customer satisfaction for business executed through the respective facility.

Operations Manager:

This role will focus on driving operational performance in the state to meet and exceed customer expectations through hands-on support and strong communication strategies.

Successful applicant will be able to:
  • Perform quality work within deadlines.
  • Interact and communicate professionally with internal and external customer groups.
  • Prioritize daily tasks in consideration of Organizational Strategic Goals.
  • Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.
Essential Job Functions and Duties:
  • Lead, mentor, and support your team to execute inbound and outbound demands for the facility, ensuring that all scheduled inbound and outbound products are executed against daily in alignment with our customers' expectations.
  • Manage and foster relationships with independent contract drivers and/or 3rd party service providers of independent contract drivers to support the outbound schedules daily. This includes, but is not limited to ensure proper auditing activity, executing dock master tasks, issue resolution for driver team throughout daily operations, creative problem solving when faced with a service failure to still meet customer expectations, etc.
  • Create an environment where operational activities: drive operational performance improvements, meet customer expectations, meet compliance requirements, develop personnel, including suggesting and executing on career development plans for all direct reports, creates a culture where operational excellence and safety are top priorities.
  • Work closely with Director of Operations and human resources department to execute against talent attraction, acquisition, development, and management goals.
  • Execute timely data collection to maintain operational metrics, set and achieve performance targets, reduce operational costs, and eliminate operational errors.
  • Partner with key customer points of contact to facilitate relationship building and to provide optimal support levels around customer needs and expectations.
  • Help promote a company culture that encourages top performance and high morale.
  • Spearhead safety and compliance and lean management initiatives.
  • Provide inspired leadership for the organization.
  • Work with Director of Operations to assist in achieving financial goals for operations, specifically towards labor expenditures such as staff levels, wages, and labor hours against revenues.
  • Ability to interpret data into a reporting structure to drive operational efficiencies and lower damages.
  • Ensure all legal and regulatory documents are maintained for compliance.
  • All other duties as assigned.
Work Environment:
  • Warehouse facilities
  • Loading Docks
  • Office Space
  • Must be able to meet physical demands of auditing and training for warehouse activities, driver loading and unloading activities and office personnel activities.
Other Duties:
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Qualifications

Qualifications:
  • Possession of key competencies, including strong communication, organization, prioritization, conflict management, creative problem solving, leadership and decision-making skills.
  • Operational leadership experience.
  • Experiencing managing and scheduling workforce to support operational needs.
  • Experience with managing DOT requirements and building strong relations with contract drivers.
  • Adept with communicating metrics both up and down to impact the business performance.
  • Ability to build consensus and relationships among leadership and employees.
  • Refined ability to delegate responsibilities while providing leadership and training to personnel.
  • Minimum of 3-5 years' experience in the logistics industry.
  • Minimum of 2-3 years' management experience in logistics industry.
  • Ability to travel locally as needed to support other operations.
Preferred Qualifications:
  • Minimum of 3-5 years' experience in the logistics industry; preferable experience includes 3PL or last mile logistics.
  • 2-3 years' management experience in logistics industry; preferable experience includes operations management, warehouse management or dispatch management in logistics industry.
  • Lean Management Certification of Yellow Belt or Higher.
  • Past personnel planning and management responsibilities.
  • Experience with managing P&L's

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