Customer Care Representative, Spanish

4 days ago

las vegas, United States Nxt Level Full time

*100% Remote*

The Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members’ healthcare outcomes.

Essential Duties and Responsibilities:

  • Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a “subject matter expert” in the healthcare experience that our members navigate daily
  • Be a representative that provides outbound and inbound support via the phone at a fast pace.
  • Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution.
  • Manage to the member’s communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed
  • Collaborate with our partners – including but not limited to other departments, supplemental benefit vendors, and provider network – to facilitate the member experience.
  • Excel in customer service and contribute to a culture of going “above and beyond” to ensure the highest level of member satisfaction.

Minimum Requirements for the position:

  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
  • Computer literate, typing 40+ words per minute.
  • Bilingual - English/Spanish speaking candidates only

What will earn you brownie points?

  • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
  • Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
  • Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
  • Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)

This position will pay $18- $22/hour based on experience. The role is eligible for overtime.

  • Customer Care Representative, Spanish

    3 weeks ago

    Las Vegas, United States Nxt Level Full time

    *100% Remote*The Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our...

  • Customer Care Representative, Spanish

    4 weeks ago

    Las Vegas, United States Nxt Level Full time

    *100% Remote*The Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our...

  • Customer Care Representative, Spanish

    3 weeks ago

    Las Vegas, United States NxT Level Full time

    *100% Remote* The Customer Care Coordinator provides outreach and support to ensure all our clients Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our...

  • Bilingual Customer Service Representative

    3 months ago

    Las Vegas, United States AtWork! Full time

    Bilingual Customer Service Representative (Spanish) Inbound Calls We are looking for a skilled problem solver to join our team as a Bilingual Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and offer a unique and innovative approach to each problem. The successful candidate for this role will have...

  • Bilingual Customer Service Representative

    3 weeks ago

    Las Vegas, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our...

  • Customer Care Representative

    1 week ago

    Las Vegas, United States UnitedHealth Group Full time

    $1000 Sign-On Bonus for External Candidates Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our...

  • Customer Service Representative

    4 months ago

    Las Vegas, United States Diamond Standard Full time

    **Customer Service Representative*** Customer Service Las Vegas, Nevada Department **Customer Service** Minimum Experience **Mid-level** The Rapaport Group is an international network of companies providing added value services that support the development of ethical, transparent, competitive and efficient diamond and jewelry markets. The Customer Service...

  • Part-Time Bilingual Customer Service Representative

    2 months ago

    Las Vegas, United States AmeriNat Full time

    Job DescriptionJob DescriptionThe Bilingual Customer Service Representative (Spanish/English) assists AmeriNat borrowers from across the United States and Puerto Rico through phone, email and chat assistance. The CSR will answer questions and provide assistance relating to mortgage and other loans, including answering online banking questions. The CSR team...

  • Bilingual Customer Care Associate I

    3 weeks ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Bilingual Customer Care Associate (Spanish/English)LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HR The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit...

  • Bilingual Customer Care Associate I

    2 weeks ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Bilingual Customer Care Associate (Spanish/English)LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HR The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit...

  • Bilingual Customer Care Associate I

    2 weeks ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Bilingual Customer Care Associate (Spanish/English)LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HR The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit...

  • Bilingual Customer Care Associate I

    4 days ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Bilingual Customer Care Associate (Spanish/English)LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HR The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit...

  • Bilingual Customer Service Representative

    1 month ago

    Las Vegas, United States Garner Health Full time

    Job DescriptionJob DescriptionGarner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, Nevada, United States Bighorn Law Full time

    We are seeking a highly motivated and enthusiastic customer service representative to join our team at Bighorn Law. As a key member of our front office support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Responsibilities:Answer all incoming calls and manage them according to our high...

  • Customer Service Representative

    3 months ago

    Las Vegas, United States Government Employees Insurance Company Full time

    We are seeking a Bilingual Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting additional services to enhance the customer experience. Responsibilities: -Strive to enhance customer satisfaction and loyalty through effective...

  • Customer Service Representative

    3 days ago

    Las Vegas, Nevada, United States Valauna Knight-Brown - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Valauna Knight-Brown - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key...

  • BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE

    6 days ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Mass Markets Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.Key ResponsibilitiesHandle customer inquiries and resolve issues in a courteous and...

  • Bi-Lingual Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Urban Effects Cabinetry Full time

    About the Role:We are seeking a highly skilled and bilingual customer service representative to join our team at Urban Effects Cabinetry. As a Bi-Lingual Customer Service Representative, you will be the primary point of contact for customers seeking assistance with our products, providing world-class support and ensuring a positive experience for our...

  • Customer Service Representative

    2 months ago

    Las Vegas, United States Interdent Sa Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005357 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...

  • Customer Service Representative

    2 weeks ago

    Las Vegas, Nevada, United States Credit One Bank Full time

    {"h1": "Operations Representative II", "p": "At Credit One Bank, we are seeking a highly skilled Operations Representative II to join our team. As a key member of our Customer Service department, you will be responsible for ensuring that our customers receive professional, courteous, and efficient service through direct assistance, guidance, and...