Bilingual Customer Care Associate I

3 months ago

Las Vegas, United States Sunbit Full time

JOB TITLE: Bilingual Customer Care Associate (Spanish/English)

LOCATION: Las Vegas, Nevada

HOURLY RATE: $19.00/HR


The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.


The Role:

The team at Sunbit is looking for a self-motivated, ambitious, Bilingual (English/Spanish) Call Center Representative for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. The main responsibility in this role is to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.


Please Note: This position is in a Call Center, in office (non-remote) environment


What You’ll Be Doing:

  • Answer inbound calls and assist new and existing customers with their account(s)
  • Troubleshoot issues with our customer and provide appropriate options for resolution
  • Ensure that customers are treated with care and that calls are handled promptly, professionally, and thoroughly
  • Follow scripts to handle a variety of situations
  • Follow up with customers and retail partners as needed
  • Manage escalated calls with courtesy and professionalism


What You Bring to the Table:

  • Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
  • Collections experience a plus
  • Strong typing and computer skills
  • Ability to multitask
  • High level of attention to detail
  • Ability to handle high call volumes


Perks Included:

  • Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
  • Mission driven + empowered + collaborative environment
  • State of the art customer care contact center
  • Competitive pay and stock options
  • 12 days of PTO your first year with increases thereafter + Holiday Pay
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching
  • Casual Dress
  • Other fun team events and Spirit Days
  • Open door policy / Open office floor plan


Cultural Competencies for Success at Sunbit:

  • Serve others before self - Service oriented mindset
  • Own the impact - Take pride in effectively managing payroll on a daily basis
  • Connect genuinely - Effectively connect with internal stakeholders
  • Act fast - Respond to internal team members in a timely manner
  • Include always - Work closely with Accounting team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes



  • Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

  • Bilingual Customer Care Associate I

    3 months ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Bilingual Customer Care Associate (Spanish/English)LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HR The Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit...

  • Customer Care Associate I

    3 months ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $16.00/HourWho We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...

  • Customer Care Associate I

    3 months ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $16.00/HourWho We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...

  • Intake Specialist I

    1 week ago

    Las Vegas, United States FREEDOM CARE , LLC Full time

    Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including...

  • Customer Care Agent

    1 month ago

    Las Vegas, United States Jushi USA Full time

    CUSTOMER CARE AGENT Want to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Agent, your mission is to deliver exceptional customer service and patient...

  • Bilingual Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Life Trans, Inc Full time

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Life Trans, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Main Responsibilities:Answer incoming calls from customers in both English and Spanish via...

  • Bilingual Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Garner Health Full time

    Job OverviewGarner Health is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our member services team, you will play a vital role in delivering exceptional service to our members, helping them navigate our healthcare program, and resolving any issues that may arise.Key Responsibilities:Provide timely...

  • Bilingual Customer Service Representative

    5 months ago

    North Las Vegas, United States Life Trans, Inc Full time

    Main Responsibilities of a Bilingual Spanish Customer Service Representative Answer incoming calls from customers in both English and Spanish via phone. Demonstrate fluency in both English and Spanish, ensuring clear and effective communication with customers who speak Spanish as their primary language. Schedule transportation for clients' needs Verifying...

  • Center Care Team

    3 days ago

    Las Vegas, United States ArchWell Health Full time

    Center Care Team - Care Navigator, Bilingual 1276 S Nellis Blvd, Las Vegas, NV 89142, USA Req #12339 Friday, November 22, 2024 Care Navigator, Bilingual Job Summary: The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the...

  • Bilingual Travel Coordinator

    4 weeks ago

    Las Vegas, Nevada, United States Choice Health Care Full time

    Job Summary:As a Bilingual Traveling Orthodontic Patient Coordinator at CHOICE Healthcare Services, you will play a vital role in ensuring the smooth operation of our front office. Your responsibilities will include scheduling appointments, processing payments, and verifying patient information.We pride ourselves on delivering high-quality care to children...

  • Customer Service Representative I

    4 weeks ago

    Las Vegas, United States Zenith American Full time

    JOB TITLE:Customer Service Representative IDEPARTMENT:Service CenterREPORTS TO:Joe WattsJOB DUTIES:Customer Service Representative IProvides exemplary services, by phone or in person to the customers of the Trusts ZAS administers. Interacts with customers and other departments to investigate, resolve and provide information in response to inquiries about...

  • Center Care Team

    2 days ago

    Las Vegas, United States ArchWell Health Full time

    Care Navigator, BilingualJob Summary: The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The...

  • Bilingual Customer Service Representative

    1 month ago

    Las Vegas, United States Mom\'s Meals Full time

    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while...

  • Bilingual Customer Service Representative

    4 weeks ago

    Las Vegas, Nevada, United States Abby Connect Full time

    Job DescriptionWe are seeking a highly skilled and bilingual receptionist to join our team at Abby Connect. As a receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service via phone and email.The ideal candidate will have excellent communication skills, both written and verbal, and...

  • Bilingual Customer Service Representative

    5 months ago

    Las Vegas, United States AtWork! Full time

    Bilingual Customer Service Representative (Spanish) Inbound Calls We are looking for a skilled problem solver to join our team as a Bilingual Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and offer a unique and innovative approach to each problem. The successful candidate for this role will have...

  • Store Sales Associate I

    6 days ago

    Las Vegas, United States Ben Bridge Jeweler Full time

    We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression,...

  • Bilingual Customer Service Representative – Spanish-English

    2 months ago

    Las Vegas, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our...

  • Customer Service Specialist I

    3 months ago

    Las Vegas, United States Everi Holdings Inc. Full time

    Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and emai Customer Service, Customer Service Specialist, Specialist, Technical Support, Retail

  • Digital Support Associate I

    2 weeks ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Digital Support Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...

  • Digital Support Associate I

    2 months ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Digital Support Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...