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Customer Service Representative

2 months ago

Las Vegas, Nevada, United States Bighorn Law Full time

We are seeking a highly motivated and enthusiastic customer service representative to join our team at Bighorn Law. As a key member of our front office support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Responsibilities:

  • Answer all incoming calls and manage them according to our high standards of excellence.
  • Establish rapport with clients by actively listening to their needs and concerns.
  • Assist with administrative duties and provide support to our supervisory team as needed.
  • Escalate client concerns to ensure timely resolution.

Qualifications:

  • Exemplary interpersonal, communication, and active listening skills.
  • Experience working in a customer-oriented environment.
  • High school graduate, G.E.D. recipient, or equivalent.

Preferred Qualifications:

  • Fluency in Spanish.