Call Center Representative

4 weeks ago


silver spring, United States ROCS Grad Staffing Full time

Job Summary:

As a Call Center Representative, you will engage with customers, providing information and resolving issues effectively to foster loyalty and satisfaction. This role is critical in delivering high-quality customer service.


Key Responsibilities:

  • Handle incoming calls and assist customers with inquiries regarding products and services.
  • Accurately document customer interactions in the CRM system.
  • Troubleshoot issues and provide clear solutions, maintaining a calm demeanor.
  • Conduct follow-up calls to ensure customer satisfaction and issue resolution.
  • Work collaboratively with team members and supervisors to enhance service efficiency.
  • Attend regular training sessions to keep up with product knowledge and service techniques.


Qualifications:

  • High school diploma or equivalent.
  • Excellent communication and listening skills.
  • Experience in a call center or customer service setting is preferred.
  • Ability to handle stressful situations and resolve conflicts professionally.


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