Call Center Agent

3 months ago


Silver Spring, United States Magadia Consulting Inc Full time
Call Center Analysts Job Description

This is a full-time contract position for a bilingual (fluent in Spanish and English) Call Center Analyst. The role requires Security Personal Identity Verification (PIV) clearance. The primary responsibilities include managing a high volume of inbound and outbound calls and emails in a timely manner, conducting address research, locating client information, and maintaining a comprehensive record of all conversations in the call center database. The working hours are Monday through Friday from 8:30 AM to 5:00 PM EST, excluding Federal holidays.

Minimum Requirements:

- At least 2 years of professional experience in a Customer Service/Call Center environment.

- Ability to handle both outbound and inbound calls proficiently.

- Fluency in both Spanish and English (reading, writing, and speaking).

- Strong oral and written communication skills.

- Proficient and professional telephone etiquette.

- Capability to respond to client inquiries and follow up on customer calls.

- Ability to identify and escalate priority issues.

- Proficiency in Microsoft and Adobe software.

- Successful completion of a background check/government clearance.

- Extensive experience in a high-volume call center environment.

- High school diploma or higher.

- Basic experience in skip trace.

- Experience using a soft phone.

  • Silver Spring, United States Clark Creative Solutions LLC Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills....


  • Silver Spring, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and...


  • silver spring, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and...


  • Silver Spring, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and...


  • Silver Spring, United States ROCS Grad Staffing Full time

    Why You Want To Work Here: We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and...


  • Silver Spring, Maryland, United States Clark Creative Solutions LLC Full time

    Company Overview:">We are a dynamic company that is committed to delivering exceptional customer service and support to our clients. Our team is comprised of highly motivated and customer-oriented individuals who are passionate about making a difference in the lives of our customers.">About the Job:">This is an exciting opportunity to join our team as a Call...


  • Silver Spring, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time

    Job DetailsLevel Experienced Job Location Wheaton - Wheaton, MD DescriptionJOB TITLE: Call Center Specialist PAY: $22/hr **4 DAY WORK WEEK **COMPETITIVE BENEFITS PACKAGE **FREE PARKINGGENERAL STATEMENT OF DUTIES Answers all incoming calls for Wheaton, Chevy Chase, DC, Shady Grove, Frederick, Fairfax and OAC, schedules appointments, performs schedule...


  • Silver Spring, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time

    Job DetailsLevel Entry Job Location Wheaton - Wheaton, MD DescriptionJOB TITLE: Call Center Specialist **4 DAY WORK WEEK **COMPETITIVE BENEFITS PACKAGE **FREE PARKINGGENERAL STATEMENT OF DUTIES Answers all incoming calls for Wheaton, Chevy Chase, DC, Shady Grove, Frederick, Fairfax and OAC, schedules appointments, performs schedule confirmations and tasks...


  • Silver Spring, Maryland, United States Clark Creative Solutions LLC Full time

    Join Our Team as a Call Center Support SpecialistWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Support Specialist. This is a great opportunity for someone who enjoys helping others and has strong communication skills.Key Responsibilities:Answer incoming calls from customers and provide assistance with...


  • Silver Spring, Maryland, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time

    Job OverviewWe are seeking a skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for answering incoming calls, scheduling appointments, and communicating with patients and providers.Responsibilities* Answer incoming calls from patients and providers* Schedule appointments and confirm schedules* Communicate...


  • Silver Spring, United States Children's National Health System Full time

    Ensure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival. Review patient Surgical Plan of Care from Physici Call Center, Representative, Technology, Insurance, Healthcare, Patient, Registration


  • Silver Spring, United States Children's National Hospital Full time

    Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Ensure that appointments are scheduled in...


  • Silver Spring, United States Kemper Full time

    Location(s)Silver Spring, MarylandDetailsKemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and...


  • Silver Spring, United States Kemper Full time

    Location(s)Silver Spring, MarylandDetailsKemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and...


  • Silver Spring, United States Kemper Full time

    Location(s) Silver Spring, Maryland Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...


  • Silver Spring, United States Kemper Full time

    Location(s) Silver Spring, Maryland Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...


  • Silver Spring, Maryland, United States Clark Creative Solutions LLC Full time

    Job ResponsibilitiesThe Professional Call Representative will be handling all inbound and outbound calls for the Call Center. This includes answering incoming calls from customers, providing assistance with inquiries, concerns, or issues, and maintaining a high level of professionalism and empathy while interacting with customers.


  • Silver Spring, Maryland, United States DoorDash Full time

    Deliver with FlexibilityAs an independent delivery agent with DoorDash, you have the freedom to choose your own hours and delivery locations, providing flexibility to earn based on your goals. With our simple sign-up process, drivers can start working the same day without vehicle inspections.Earn Same-Day PaymentsYou can enjoy same-day payments and a clear...

  • Insurance Agent

    2 weeks ago


    Spring Hill, United States Shelter Mutual Insurance Company Full time

    A company built to serve you. It's your career, Shelter it! We are seeking an exceptional entrepreneur to make a difference in Spring Hill, and become our newest Shelter Insurance Agent. •Do you have a desire to meet new people, develop new contacts, and become known in your community? •Are you passionate about serving your community? •Do you want to...


  • Mill Spring, United States Tryon Equestrian Properties LLC Full time

    Overmountain Lodge Hotel and Conference Center ****Opening Early Fall****Front Desk Lodging AgentDescription Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest...