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Field Service Representative

4 months ago

Nashville, United States Carlisle SynTec Full time
Job Description

Carlisle Construction Materials (CCM)is in search of aField Service Representative (FSR)to join ourTechnical Warranty (TWS)team in theNashville, TN territory area.The FSR will provide exceptional field service to the customer base in support of the sales effort. Service, promote, demonstrate, and train on the various roofing systems, products, and accessories. Service a regional area or customer base to ensure quality installations of Carlisle Construction Materials (CCM) products. CCM to include Carlisle Syntec Systems and Versico Roofing Systems.

Travel is required for this position. Travel by car / truck or airplane. This involves the ability to travel by car / truck or airplane with occasional travel by car / truck sometimes exceeding 1,200 miles/week. On average, 600 to 700 miles/week.

The ideal candidate will be located in Nashville/Central Tennessee. The territory will include, Nashville to Knoxville, down to Chattanooga

Duties and Responsibilities:

  • Inspection and scheduling of completed roof Installations. Schedule inspections a minimum of 48 hours in advance. The inspection of completed roofing work on job sites includes a visual and physical inspection of membrane, insulation, and flashing details. Inspections are completed in all outside weather conditions. Inspections require conversing with the roofer and other parties regarding all aspects of the installation and or warranty requirements. Inspections require proper documentation and completion of all necessary CCM reports per the standard electronic written procedures of the time. Adjust learn processes as they develop over time. The inspection includes allocated time for contractor assistance, i.e., FRS in assisting with minor repairs etc. to close and approve the project.
  • Job Site Visits (JSV’s) on systems being installed. Scheduling of JSV’s, the ability to physically assist in installing products or systems, full knowledge of specifications and details, the ability to converse and explain the specific roof system. The ability to recognize errors to the system and explain corrective measures needed to meet project specifications and warranty requirements. JSV’s require proper documentation and completion of all necessary CCM reports.
  • Completion and submission of forms, letters, and reports via present-day electronic means. This includes standard forms utilized by CCM. This includes the ability to write letters to roofers, building owners, architects, consultants, etc., explaining what corrective measures are needed to meet project specifications and warranty requirements.
  • Telephone assistance for technical questions presented by roofing applicators. Answering telephone calls from outside parties regarding project specifications and warranty requirements. This requires a full working knowledge of specifications and details, the ability to converse with outside parties, the ability to utilize other departments inside the CCM to assist/answer technical questions and/or problems presented by CCM customers.
  • Training programs for CCM Roofing Applicators. Scheduling of training programs, the ability to physically complete product and accessory installation work, i.e., splices, flashings, installation of insulation, includes full working knowledge of specs and details, the ability to converse and convey installation methods to roofing foremen and crewmen.
  • Mentoring and training newly hired Field Service Representatives. Complete FSR Trainee Report Cards and review with trainee. Submit Report Cards on time to provide the necessary feedback to ensure continued progress of the new FSR.
  • Job Start-Ups. Scheduling of job start-ups with the contractor’s office, the ability to physically install the system, i.e., membrane layout, splicing, flashing, installation of insulation, and training of crewmen on the job site in all outside, dry, weather conditions.
  • Investigation of or Spot Check of minor warranty claims / determine root cause of leak or claim, if possible. Complete standard investigation reports to properly convey situation to Warranty Services Project Manager/Regional Technical Manager.
  • Other duties include ensuring proper, scheduled, vehicle maintenance, Field service activities for other CCM company (CCW, Insulfoam, CCM, Hunter, etc.) products; splice sampling, gathering of samples, investigation of issues.
Required Knowledge/Skills/Abilities:
  • Essential Full Performance Knowledge:
    • Carlisle Versico Specifications and Details
    • Carlisle Versico products and uses
    • Company policies and procedures
    • Department policies and procedures
    • Safety requirements for roofing, hazardous materials, driving
    • General roofing, construction, principles, and practices
    • Tolerances for products, details, and design
    • Hand and power tools associated with single ply roofing construction
    • Driving laws
    • Company organization and locations
    • Laptop and Tablet usage
    • Smartphone usage
    • Word, Excel, and PowerPoint
    • CCM Inspect APP
Requirements

Education and Experience:
  • Bachelor’s Degree
    • Equivalency: Associate degree and two years roofing or construction experience
  • 1 year of roofing or construction experience