IT Technical Support Specialist
1 day ago
This position is located at:
27555 Farmington Rd Ste 110, Farmington Hills, Michigan 48334
Job Title: Technical Support Specialist
Department: Information Technology
Report To: Information Technology Manager
Location: Support Center, Farmington Hills, MI
General Job Summary
Coordinating with the IT Manager, the Tier II Helpdesk Support Specialist position helps fulfill GLA's vision of "Improving Lives and Communities" by providing technical support, training, and direction to end users of all departments. This includes resolving problems with computer hardware and software; developing or adapting existing software to accommodate the needs of departments; assisting store/office users plus other IT technicians with daily operational and procedural issues or questions; and performing related duties in alignment with the GLA's Core Values - Make It Better, Know Your Neighbor, Go Above & Beyond and Love My Great Lakes Ace. This position will also focus on IT project management, development, and deployment.
The associate will routinely be called upon to do the jobs or some functions of the job of all of the IT team members and therefore should have the skill and capability to perform all the essential functions of all the jobs in the IT department.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned
- Provide technical support for store users and technicians, including support for:
- Windows 10/11 PCs
- All register equipment
- Bar code scanners
- Thermal printers
- Signature capture devices
- Wireless-APs (Cisco Meraki) & wireless store devices
- Firewalls
- Networking switches and routers
- Internet/intranet connectivity
- Laser Jet printers & copiers (HP)
- IP phone systems (Cisco Webex)
- Store camera systems (NVR)
- Managing IT projects, including:
- Tracking equipment age
- Identifying needed projects
- Working directly with vendors
- Ordering equipment and services
- Developing project plans
- Coordinate IT projects with other departments and projects
- Schedule deployment of equipment
- Schedule vendor techs to work at various locations
- Work with tier 1, 2 etc. technicians on configuration and deployment of equipment
- Travel for hardware installations at existing and new locations
- Automate processes to increase efficiencies
- Rotating on-call support (Weekends & Holidays)
- Provide support for district managers and Support Center departments
- Work in field, building and installing equipment at various locations
Minimum Requirements
- 2 years related IT experience
- Windows experience
- Above average PC skills
- Highly motivated and energetic team player who works well under pressure
- Excellent problem solving and communication skills
- Exceptional attention to detail
- Proven ability to provide phone assistance to users with technical issues
- High school diploma or GED
- Associates degree or higher
- Working in or supporting a retail environment and technical skills
- Wireless and networking experience
- Deliver results through execution of GLAs Core Values:
- Go Above and Beyond - Making tomorrow better than today, being open to possibilities
- Know Your Neighbor - Customers are our neighbors, get to know them make a connection.
- Love My GLA - Take pride in helpful service and create a fun environment.
- Make It Better - Recognize when things aren't working, contribute to a solution.
RELATIONSHIPS
Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.
Travel
This position often requires traveling long distances to stores. This may also require long days or overnight stays if required for the task. Whenever possible, a pool vehicle will be provided to reduce wear and tear on the individual's vehicle. If the associate's vehicle is used, mileage will be paid out at the current mileage reimbursement rate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to walk and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and to load peripheral equipment, computer room shelves, and computer room stockroom. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Compensation Details:
$20.00-$27.00 per hour
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
Create Job Alert
Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
-
Desktop Support Specialist
3 weeks ago
Farmington, Michigan, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Farmington, Connecticut. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...
-
Bilingual Japanese Technical Support Specialist
2 weeks ago
Farmington, Michigan, United States PROLIM Corporation Full timeJob Title: Bilingual Japanese Technical Support Specialist**Job Summary:**The Bilingual Japanese Technical Support Specialist is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.**Key Responsibilities:**Respond...
-
Technical Support Specialist I
4 weeks ago
Farmington, Michigan, United States LSPedia Inc Full timeJob OverviewJoin LSPedia Inc as a Technical Support Specialist Level 1, where you will serve as the initial point of contact for our clients, addressing their technical inquiries and challenges. This role emphasizes delivering outstanding customer service, diagnosing issues, and escalating concerns when necessary to guarantee client satisfaction.Key...
-
Technical Support Specialist
3 weeks ago
Farmington Hills, Michigan, United States Two95 International Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Two95 International Inc. as a Tech Support Consultant.Key ResponsibilitiesProvide technical support to end-users on new equipment and troubleshoot issues after AD migration.Manage the onsite delivery of software services, installation, and configuration for customer...
-
Bilingual Japanese Technical Support Specialist
3 weeks ago
Farmington, Michigan, United States PROLIM Corporation Full timeJob Summary:The Bilingual Japanese Technical Support Specialist is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.Key Responsibilities:Respond promptly to customer inquiries and manage customer inquiries and...
-
Technical Support Specialist
3 weeks ago
Farmington, Michigan, United States Camaco, LLC Full timeJoin Our Innovative TeamCamaco, LLC is seeking a skilled and enthusiastic IT Help Desk Administrator to enhance our technology support operations. Below are the details of the role:Position OverviewProvide comprehensive support for all technology-related functions within the organization.Key ResponsibilitiesManage incoming requests for technical assistance,...
-
IT Technical Support Specialist
4 weeks ago
Farmington, United States Great Lakes Ace Hardware Full timeThis position is located at: 27555 Farmington Rd Ste 110, Farmington Hills, Michigan 48334 Job Title: Technical Support Specialist Department: Information Technology Report To: Information Technology Manager Location: Support Center, Farmington Hills, MI General Job Summary Coordinating with the IT Manager, the Tier II Helpdesk Support Specialist position...
-
Technical Support Specialist
5 days ago
Farmington, New Mexico, United States CitaMed Full timeWe are constantly seeking talented individuals to contribute to our growth and innovation in customer service.At Citamed, we strive for excellence in all aspects of our business and operations, with a focus on attention to detail and quality of work.We are looking for a motivated team member who is eager to learn and work in a dynamic, fast-paced...
-
IT Support Specialist
3 weeks ago
Farmington, Michigan, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in the IT sector? We invite you to explore an exciting opportunity.Role Summary:Our organization is seeking dedicated and ambitious individuals to fill the role of IT Support Specialist. This position is integral to our collaboration with esteemed clients, focusing on essential Desktop Support functions,...
-
IT Support Specialist
3 weeks ago
Farmington, Michigan, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in the IT sector? We invite you to explore an exciting opportunity with us.Role Summary:We are seeking dedicated and ambitious individuals to become part of our expanding team as a Desktop Support Specialist. In this capacity, you will play a vital role in maintaining and enhancing our client...
-
Technical Support Specialist
4 weeks ago
Farmington, New Mexico, United States World Business Lenders, LLC Full timeJob OverviewAbout World Business Lenders, LLC:World Business Lenders, LLC specializes in providing short-term, real estate-backed commercial financing solutions to a diverse clientele of small and medium enterprises across the United States that may not have access to conventional funding sources.This position is classified as a Contract/Consultant role....
-
Technical Support Specialist
3 weeks ago
Farmington, New Mexico, United States World Business Lenders, LLC Full timeJob OverviewAbout World Business Lenders, LLC:World Business Lenders, LLC specializes in providing short-term, real estate-backed commercial financing solutions to a diverse clientele of small and medium enterprises across the United States that face challenges in accessing conventional funding sources.This position is classified as a Contract/Consultant...
-
Technical Support Specialist
4 weeks ago
Farmington, New Mexico, United States World Business Lenders, LLC Full timeJob OverviewAbout World Business Lenders, LLC:World Business Lenders, LLC specializes in providing short-term, real estate-backed commercial financing solutions to a diverse clientele of small and medium enterprises across the United States that may not have access to conventional funding sources.This role is a Contract/Consultant position. Standard working...
-
IT Support Specialist in Farmington
4 weeks ago
Farmington, Michigan, United States Desktop & Depot Support Full timePosition OverviewAre you ready to elevate your career in IT? We invite you to explore an exciting opportunity with us.Role Summary:We are seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist. This position plays a crucial role in our partnership with a prominent client, focusing on essential Desktop...
-
IT Support Specialist
5 days ago
Farmington, Michigan, United States Health Advocates Network Full timeDesktop Computer Support SpecialistHealth Advocates Network is seeking a skilled Desktop Computer Support Specialist to join our team. This is a full-time contract position at a nationally recognized hospital.Pay Rate:Shift:Contract Length:Qualifications and RequirementsHigh school diploma or equivalent (required)1+ years of desktop support experience or in...
-
IT Technical Support Specialist
1 month ago
Farmington Hills, United States Great Lakes Ace Hardware Full timeThis position is located at: 27555 Farmington Rd Ste 110, Farmington Hills, Michigan 48334 Job Title: Technical Support Specialist Department: Information Technology Report To: Information Technology Manager Location: Support Center, Farmington Hills, MI General Job Summary Coordinating with the IT Manager, the Tier II Helpdesk Support Specialist position...
-
IT Support Specialist
5 days ago
Farmington, Connecticut, United States Creative Financial Staffing Full timeAbout the OpportunityWe are seeking an experienced IT Support Specialist to join our team at Creative Financial Staffing. As a key member of our IT department, you will provide on-site technical support to our clients, ensuring seamless operations across multiple locations.Key ResponsibilitiesProvide deskside support, including imaging computers and handling...
-
IT Support Specialist
3 weeks ago
Farmington, Michigan, United States Athena Health Care Systems Full timeAthena Health Care Systems is seeking a dedicated IT Support Specialist to provide essential technical assistance to our managed skilled nursing facilities and hospice services.As an integral part of our team, you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your expertise will directly impact the quality of care we...
-
IT Support Specialist
7 days ago
Farmington, United States Creative Financial Staffing Full timeIT Support Specialist - On-Site - Direct Hire with Great BenefitsOn-Site in Farmington, CT Salary: 60k-70k (depending on experience) About the Company and Opportunity: Our client is an established organization with multiple locations across Connecticut The company values its employees but is currently facing challenges with retention and past hires This...
-
Application Support Specialist
2 weeks ago
Farmington, Michigan, United States LTIMindtree Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team. The successful...