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Technical Support Specialist
2 months ago
About World Business Lenders, LLC:
World Business Lenders, LLC specializes in providing short-term, real estate-backed commercial financing solutions to a diverse clientele of small and medium enterprises across the United States that may not have access to conventional funding sources.
This position is classified as a Contract/Consultant role. Standard working hours are from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, although additional hours may be required based on operational needs. The role necessitates exceptional proficiency in both oral and written English communication. All resumes must be submitted in English.
Key Responsibilities:
- Support clients effectively in a remote setting.
- Demonstrate outstanding interpersonal and customer service abilities.
- Exhibit strong written and verbal communication skills.
- Manage time efficiently and be self-motivated, dependable, and proactive.
- Thrive in a dynamic and fast-paced work environment.
- Possess knowledge of Active Directory systems.
- Be proficient in managing Azure AVD and O/M365 platforms.
- Utilize PowerShell effectively.
- Navigate the Zendesk Ticketing system competently.
- Troubleshoot and resolve technical issues related to computers.
- Carry out additional duties as assigned.
Qualifications:
- A Bachelor’s degree in Computer Science or a related field, along with a minimum of 2 years of relevant experience in a business context.
- Maintain precise documentation and possess excellent communication skills.
- Exhibit critical thinking abilities and meticulous attention to detail in all aspects of administrative support.
- Have a robust technical foundation.
- Demonstrate strong analytical and problem-solving capabilities.
- Ability to manage multiple tasks and issues with a high degree of accuracy.
- Dependability in meeting deadlines, working autonomously, and maintaining a strong attendance record.
- A proactive attitude and a strong desire to achieve results.
Compensation and Benefits:
- CONTRACT/CONSULTANCY POSITION
- Salary: Dependent on Experience
- 11 Paid Holidays observed annually in the United States
