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Service Advisor

3 months ago

Aurora, United States Tesla Full time

Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

Responsibilities

  • Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
  • Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
  • Conduct transactions, guide customers through corrections, and summarize repair work performed
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
Requirements
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Ability to manage multiple priorities in order to meet business critical deadlines
  • Must have a valid driver's license in country of employment
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    • Expected Compensation

      $18.18 - $43.20/hour + cash and stock awards + benefits

      Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.