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Experienced Automotive Service Advisor Wanted
2 months ago
We are seeking an experienced Automotive Service Advisor to join our team at Gerald Auto Group. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive high-quality service that exceeds their expectations.
Key Responsibilities- Greet and Engage with Customers: Promptly identify customer needs and provide a welcoming experience.
- Schedule Appointments and Communicate Effectively: Schedule appointments and communicate with customers about their vehicles' needs and potential repairs.
- Provide Accurate Estimates and Timelines: Provide customers with accurate estimates and timelines for services, ensuring transparency and trust.
- Consult with Customers and Recommend Services: Consult with customers about their vehicle's maintenance history and recommend additional services or repairs as needed.
- Ensure Customer Satisfaction: Ensure that customers are informed throughout the repair process, addressing any concerns or questions promptly.
- Maintain Accurate Records: Maintain accurate and detailed records of customer interactions, services provided, and repair history.
- Collaborate with Technicians: Work closely with our technicians to ensure that repairs are completed efficiently and accurately.
- Provide Exceptional Customer Service: Foster long-term relationships with our customers by providing exceptional customer service and ensuring their satisfaction.
- Experience: 3+ years of experience as an automotive service advisor.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven Track Record: Proven track record of providing exceptional customer service.
- Technical Skills: Proficient in DealerTrack & Xtime.
- Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Collaboration and Relationship-Building: Ability to work collaboratively with others and build strong relationships with customers and colleagues.
- Valid Driver's License: Valid driver's license and a clean driving record.
