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General Manager

2 months ago

Nokomis, United States Culligan 20FL Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Health insurance
  • Paid time off

Description: Culligan is seeking an experienced General Manager to oversee our business operations at the store branch in Sarasota, FL. The General Manager will be responsible for leading and managing daily operations to deliver best in class employee and customer facing metrics/experience, achieve business goals and maximize profitability. As General Manager your duties also include guiding/growing staff in your branch, setting performance objectives, evaluating, ensuring regulatory and company standards are upheld, and optimizing operational/financial performance.
To be successful as a General Manager, you should be able to lead/manage/grow people, have customer centric mindset, excellent problem-solving/decision-making and teaching/coaching skills to drive continuously improving operational performance and top and bottom line results.
Specific Job Function:

Full operational responsibility for all profit and loss related activities of the branch
Set multiyear vision and tactical execution plan for the branch, aligned with Regional and BU vision, supported by visibly managed KPIs through strong collaboration/sense of ownership with branch team members
Adhere to and enforce all company safety guidelines
Participate in the recruitment process, from interviewing to selecting candidates, and ensure smooth onboarding for new hires
Identify training needs and facilitate professional development opportunities to enhance team skills and capabilities
Monitor and evaluate employee performance, providing regular feedback, coaching, and development opportunities to ensure high performance
Foster a team culture by recognizing and motivating branch personnel
Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction
Personally responds to difficult customer inquiries and/or unusual situations.
Prepare accurate business forecasts and budgets.
Collaborate with sales team to execute program(s) to meet/exceed the sales plan while maintaining awareness of local competition and market trends
Manage branch generated revenue streams, service calls, consumable sales/deliveries etc. to maximize branch revenue
Optimize branch bottom line through the efficient routing of deliveries and service calls and continuously improving all other fixed/variable cost elements
Drive/oversee/coach problem solving and continuous improvement sessions with branch resources and/or Region/BU level resources while sharing/learning and implementing branch relevant best practices
Oversee branch payables, inventory, and receivables.
Protect and manage branch assets effectively.
Drive timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
May be required to perform the job duties of other branch staff on an as needed basis and spend time in field assisting with training.



Competencies:


To perform the job successfully, an individual should demonstrate the following competencies in this position:


Resourcefulness Customer Focus Team Player
Passion Integrity Organizational/Planning
Communication Analytical Judgement/Decision Making
Detail Oriented Problem Solving Teaching/Coaching
Qualifications:
  • Four-year degree in Sales, Marketing, Management, or a related field is preferred.
  • 3yrs of Basic Plumbing, Operations, Management, and Marketing is a plus.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Ability to work with all levels of management.
  • Ability to manage multiple projects and priorities; strong decision-making and problem-solving abilities
  • Strong analytical and strategic thinking skills.
  • Proficient in Microsoft Office.