Patient Service Representative

1 day ago

Golden, United States Radiology Imaging Associates Full time
Patient Service Representative | GoldenReporting to Site Supervisor, Clinical Operations

Employment Type: Full Time

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.

Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative's primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Job Responsibilities:
  • Performs full registration and ensures that insurance is verified, and all patient's information is correct
  • Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
  • Instructs patient to complete any questionnaires that might be required by the clinic
  • Answers telephone calls and responds to questions and inquiries or transfers when appropriate
  • Adheres to policies and procedures and safeguards assets
  • Obtains copies of insurance cards, drivers license and any other applicable information as necessary
  • Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles
  • Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
  • Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
  • Communicates clearly and openly
  • Build relationships to promote a collaborative environment
  • Be accountable for individual performance
  • Makes patients and their needs a primary focus of one's actions; develops and sustains productive patient relationships
  • Greets each patient with a smile, eye contact, proper tone, and welcoming body language
  • Other Duties as assigned
Experience/Skill Requirements:
  • Ability to work in a production driven environment
  • Must be able to multitask in a high-volume environment
  • Strong written and verbal communication skills
  • Knowledge of medical terminology, and CPT, ICD-10 coding
  • Ability to maintain positive customer service
  • Must maintain the highest level of confidentiality
  • Effective prioritization skills and ability to manage time independently
  • Communicate clearly and effectively in both verbal and written communication
  • Exhibit strong relationship building and diplomacy skills
  • Strong Microsoft Office skills (Excel, Word, Outlook)
  • Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
Education Requirements:
  • High School Diploma or GED required

Compensation is between $19.00 and $22/hr.

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. Applications will be received on an ongoing basis, and this position will remain open until filled.

Radiology Imaging Associates offers a comprehensive benefits package including medical, dental, vision, term life insurance, AD&D, EAP, Short Term Disability, Long Term Disability, PTO and holiday pay for eligible employees. There are also options for voluntary income protection benefits i.e. supplemental life insurance, accident, and critical illness, profit sharing 401(k) retirement plan, and tuition reimbursement. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. Full-time employees will become eligible for benefits on the first of the month following 30 days of employment.

  • Patient Services Representative

    4 weeks ago

    Golden Valley, United States Regency Hospitals Full time

    Patient Services Representative Job ID 296404 Location US-MN-Golden Valley Experience (Years) 1 Category Administrative - Customer Service Street Address 1300 Hidden Lakes Parkway Company Regency Hospital - Minneapolis Position Type Full Time Overview Critical Illness Recovery Hospital Patient Services...

  • Patient Services Representative

    1 week ago

    Golden Valley, United States Regency Hospital Full time

    Overview Critical Illness Recovery Hospital Patient Services Representative (PSR) Full-time Why work for our hospitals? We are committed to your growth and success! Tuition Reimbursement Extensive and thorough orientation program Team oriented environment Health, Dental, and Vision insurance; Life insurance; Prescription coverage Paid Time Off...

  • Patient Service Representative

    5 days ago

    Golden, Colorado, United States Select Physical Therapy Full time

    Job SummaryWe are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will play a critical role in ensuring that our patients have an exceptional experience from the moment they arrive at our center.Key ResponsibilitiesGreet and register new patients,...

  • Customer Service Representative

    2 weeks ago

    Golden, United States UnitedHealth Group Full time

    Answer a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, etc. Schedule office visits, annual wellness visits, etc. for a multitude of Internal Medicine and Family Practice primary care offices. Request m Customer Service Representative, Customer Service, Representative, Health, Retail, Healthcare

  • Customer Service Representative

    4 days ago

    Golden, Colorado, United States UnitedHealth Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and providing support to our patients, providers, and internal stakeholders.Key ResponsibilitiesAnswer a minimum...

  • Customer Service Representative

    17 hours ago

    Golden, Colorado, United States UnitedHealth Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and providing support to our patients, providers, and internal stakeholders.Key ResponsibilitiesAnswer a minimum...

  • Retail Customer Service Representative

    3 months ago

    Golden, United States Molson Coors Beverage Company Full time

    In the role of Retail Customer Service Representative working at the Coors Brewery in Golden, CO, you will be a part of a dynamic team in Visitor Operations. Our team members ensure each visitor receives a high level of customer service that elevates Customer Service, Customer Service Representative, Retail, Representative, Manufacturing

  • Customer Service Representative

    3 months ago

    Golden, United States AAA Service Plumbing, Heating, Electric Full time

    Job DescriptionJob DescriptionDescription:What’s in it for you?Competitive compensation PLUS bonuses!Get paid weekly! Every Friday is payday!Monday-Friday with an occasional Saturday.Medical premiums including dental, vision and life insurance for you AND your family.Company Matched 401K.Paid holidays in addition to accrued sick and vacation time.Ongoing...

  • Patient Service Specialist

    3 months ago

    Golden, United States Select Physical Therapy Full time

    Overview: Patient Service Specialist Golden, CO Job Description When patients enter our center in Golden, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient...

  • Hyundai Service Drive Representative

    5 days ago

    Golden, Colorado, United States Planet Hyundai Full time

    About UsPlanet Hyundai is a family-owned and operated automotive dealership with a commitment to ethical and fair business practices. Since 1996, we have been dedicated to providing exceptional customer service and building strong relationships with our customers.Our TeamWe are seeking highly motivated and enthusiastic individuals to join our team as Hyundai...

  • Customer Service Representative

    19 hours ago

    Golden, Colorado, United States Judy Ahart - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Judy Ahart State Farm Agency. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and...

  • Guest Services Representative

    6 days ago

    Golden, Colorado, United States Wyndham Hotels & Resorts Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Provide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest...

  • Customer Service Representative

    4 weeks ago

    Golden, United States Fix-It 247 Full time

    Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team,...

  • Customer Service Representative

    2 days ago

    Golden, Colorado, United States Buckle LLC Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences and supporting sales efforts in our retail stores. This role involves providing top-notch service, maintaining a clean and organized store environment, and working collaboratively with the team to achieve sales goals.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 days ago

    Golden, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. As a Customer Service Representative, you will be an integral part of our team, providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet CustomersRun the...

  • Customer Service Representative

    4 weeks ago

    Golden, United States American Tape and Label Full time

    Job Description We are seeking a talented and enthusiastic Customer Service Representative to join our fast-growing team. The ideal candidate will have a keen eye for detail, a commitment to quality service, and a constant desire to learn and grow. Most importantly, we are looking for someone who maintains a positive attitude in all circumstances and truly...

  • Retail Sales and Service Representative

    1 week ago

    Golden, Colorado, United States Molson Coors Beverage Company Full time

    **About the Role**In the dynamic environment of the Molson Coors Beverage Company, we are seeking a skilled Retail Customer Service Representative to join our Visitor Operations team at the Coors Brewery in Golden, CO.As a key member of our team, you will be responsible for delivering exceptional customer service to every visitor, ensuring a memorable...

  • Customer Service Representative

    5 days ago

    Golden, Colorado, United States Kellie Moore - State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Respond to customer inquiries...

  • Hyundai Service Drive Representative

    7 days ago

    Golden, Colorado, United States Planet Hyundai Full time

    About UsWe are a family-owned and operated automotive dealership with a strong commitment to ethics and fairness. Since our inception, we have been dedicated to providing exceptional customer service and building a loyal customer base.Our TeamWe are seeking highly motivated and enthusiastic individuals to join our team. As a Service Drive Representative, you...

  • Customer Service Representative

    4 weeks ago

    Golden Valley, United States Packaging Corporation of America Full time

    Customer Service Representative 4300 Hwy 55, Golden Valley, MN 55422, USA Req #20576 Thursday, August 15, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas...