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Customer Service Representative

2 months ago

Golden, United States American Tape and Label Full time

Job Description We are seeking a talented and enthusiastic Customer Service Representative to join our fast-growing team. The ideal candidate will have a keen eye for detail, a commitment to quality service, and a constant desire to learn and grow. Most importantly, we are looking for someone who maintains a positive attitude in all circumstances and truly enjoys working with a team. You will be trained and taught all the materials and options for the label industry. Please note we will be moving within a year to 50th and Kipling. Responsibilities Manage incoming calls, emails, and other customer inquiries Put in orders Follow up on orders Update pricing and check order pricing Learn our software systems Understand customer needs and provide appropriate solutions Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution Maintain customer records by updating account information Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Skills/Qualities We Are Looking For Positive attitude: Demonstrate a positive outlook and a passion for customer service Excellent communication skills: Ability to communicate effectively both verbally and in writing Problem-solving: Ability to assess situations, empathize with customers, and find effective solutions Patience: Ability to handle customer complaints or difficult situations with grace Multitasking: Ability to juggle multiple tasks at once while remaining composed Attention to Detail: Ensure that each customer receives outstanding service by providing a friendly environment Team-oriented: Enjoy working as part of a team, support your colleagues, and pitch in when others need help Desire to grow: Seek out new challenges, look for ways to improve processes, and constantly strive to learn Benefits Competitive salary Comprehensive healthcare benefits Opportunities for professional development Positive and caring work environment Work-life balance Employee appreciation events At American Tape & Label, we truly care about our employees and believe in taking care of those who take care of our customers. We want you to be part of our journey. Apply today, and let's create something amazing together. American Tape & Label is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. There will be a shadow day and a 90-day trial/training period. All benefits and salary will be discussed over the phone and set according to experience and testing. Company information: Established in 1972, American Tape & Label has become one of the largest family-owned and operated custom label manufacturers in Colorado. We strive for quality and provide the very best in personalized customer service. Our experienced staff will be there to guide you through the entire printing process, from concept to printed label. #J-18808-Ljbffr