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Patient Service Representative
2 months ago
Looking to elevate your career? Join us
Work Location: Flower Mound
Work Hours: Hours vary, Monday and Thursday, 7:30am-4:00pm
Department Highlights:
- Patients love us and our center
- Compassion and empathy to our patients and the team
- Join an innovative team working toward making healthcare more accessible, integrated, and reliable
- High School diploma;
- Two years of healthcare registration or customer service experience preferred;
- Basic knowledge of cash handling;
- Basic knowledge of medical terminology, preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence;
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Experience using Microsoft Office Suite: knowledge of RIS software preferred
- Provide services and support for the following areas:
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner;
- Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
- Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
- Responsible for collecting patient payments which can include explaining benefits given from
- insurance verification when necessary;
- Prepare paperwork for future appointments incorporating additional paperwork needed for
- specific exams or payors as necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
- requests;
- Schedule and reschedule patients as necessary;
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
- Participate in front office training to stay abreast of front office policy and procedures
- A Great Place to Work for the second year in a row
