Current jobs related to Card Services, Senior Specialist - La Habra - Credit Union of Southern California
-
Card Services Specialist
3 hours ago
La Habra, California, United States Credit Union of Southern California Full timeJob SummaryWe are seeking a highly skilled Card Services Senior Specialist to join our team at Credit Union of Southern California. As a key member of our Card Resource Center, you will be responsible for directing and concluding activities related to Regulation E and Z dispute handling for debit and credit cards.Key ResponsibilitiesMaintain a thorough...
-
Customer Service Specialist
4 weeks ago
La Habra, United States Taco Bell Full timeThe Customer Service Specialist plays a key role in delivering exceptional service to our customers. As the first point of contact, you will set the tone for the customer experience, whether it's in person or through the drive-thru. Key responsibilities include taking orders, preparing food, addressing any service or food-related issues, and maintaining...
-
Communications & Outreach Specialist
3 weeks ago
La Habra, United States Strategic, inc Full timeJob DescriptionJob DescriptionStrategic Marketing emanates with pride over the ability to offer a corporate structure that not only includes the development and training of each individual for their entire career with us; but also the ability to transition and promote each qualified individual into a senior management role.The Communications & Outreach...
-
Regional Float Nurse
1 week ago
La Crosse, Wisconsin, United States Jaybird Senior Living Full time{"title": "Senior Care Specialist", "content": "About Jaybird Senior Living:We are a leading provider of senior care services, dedicated to delivering exceptional care and support to our residents. As a Senior Care Specialist, you will play a vital role in ensuring the highest quality of care and service delivery to our assisted living and memory care...
-
Global Retail Merchandising Specialist
2 weeks ago
La Habra, California, United States SAS Retail Services Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Global Retail Merchandising Specialist to join our team at SAS Retail Services. As a key member of our team, you will be responsible for ensuring that our products are displayed and sold effectively in retail stores across the country.Key ResponsibilitiesProduct Movement and Display: You...
-
Consumer Loan Sales Specialist
2 weeks ago
La Habra, California, United States OneMain Financial Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers to achieve their financial goals by providing access to responsible and affordable financing solutions.Key...
-
Senior Engineering Project Specialist
4 weeks ago
La Grange, Illinois, United States Progress Rail Services Full timePosition OverviewThe Senior Engineering Project Specialist is accountable for the comprehensive design, technical evaluation, development, testing, and ongoing support of engineering projects at Progress Rail Services. This role encompasses a variety of responsibilities related to:New Product Development: Engaging in innovative engineering solutions and...
-
Consumer Loan Sales Specialist
2 weeks ago
La Habra, United States OneMain Financial Full timeAt OneMain, Consumer Loan Sales Specialists empower customers listening to their needs and providing access to friendly, fast, and affordable financing for lifes expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.In the RoleDeliver results related to individual and branch...
-
Senior Financial Executive
3 weeks ago
La Habra, California, United States B2B CFO Partners, LLC Full timePosition Overview:We are in search of a seasoned Senior Financial Executive with a robust history of aiding business proprietors in optimizing their financial operations. Are you passionate about guiding entrepreneurs through the complexities of acquiring or selling privately held enterprises? This role offers an exceptional opportunity to advance your...
-
Consumer Loan Sales Specialist
4 days ago
LA HABRA, United States OneMain Financial Full timeAt OneMain , Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. I n the Role Deliver results...
-
Patient Services Coordinator
2 weeks ago
La Habra, California, United States Vista Community Clinic Full time{"Overview": "At Vista Community Clinic, we are dedicated to providing high-quality healthcare services to our community. We are seeking a skilled Patient Services Representative to join our team.", "Responsibilities": "Greet and respond to patient inquiries in a professional manner.Perform various clerical functions, including verifying insurance...
-
Member Services Representative II
4 months ago
La Habra, United States Wescom Central Credit Union Full timePlease use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 153N...
-
Environmental Services Technician
3 weeks ago
La Habra, California, United States Alta Hospitals Full timeEnvironmental Services Technician Role at Alta HospitalsEnsure that healthcare facilities and administrative spaces are maintained in a safe, hygienic, and appealing condition.Conduct routine cleaning of patient care areas, nursing stations, work areas, and additional spaces.Uphold cleanliness standards in accordance with established protocols and facility...
-
Customer Service Representative
1 week ago
La Habra, California, United States Northgate Gonzalez Markets, Inc. Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Gonzalez Markets, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, handling customer transactions, and maintaining a...
-
Travel Sales Specialist
6 days ago
La Habra, California, United States Staples Full timeJob SummaryWe are seeking a skilled Travel Sales Specialist to join our team at Staples. As a Travel Sales Specialist, you will engage customers with our travel services and products, providing a professional and welcoming experience.Key ResponsibilitiesEngage customers with comprehensive travel solutions, including product sales and services.Verify customer...
-
Patient Services Coordinator
2 weeks ago
La Habra, California, United States Vista Community Clinic Full timeAbout Vista Community ClinicVista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing comprehensive, high-quality healthcare services in a community-focused setting. Our mission is to advance community health and hope by providing access to premier health services.Job SummaryWe are seeking a dedicated and motivated Patient...
-
Customer Service Representative
2 weeks ago
La Habra, California, United States Michaels Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and ensuring a seamless shopping experience for our customers.Key...
-
Ambitious Customer Service Representative
3 weeks ago
La Habra Heights, United States Primetech Services Full timeWe are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our La Habra office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client...
-
Senior Relationship Banker
2 weeks ago
La Habra, California, United States Banc of California Full timeAbout Banc of CaliforniaBanc of California is a leading bank holding company headquartered in Los Angeles, with a subsidiary bank that provides banking and treasury management services to small-, middle-market, and venture-backed businesses.Job SummaryWe are seeking a highly skilled Senior Relationship Banker to join our team in La Habra. As a Senior...
-
IT Project Coordinator
5 days ago
La Habra, California, United States Infinity Ventures Full timeAbout the RoleWe are seeking an experienced IT Coordinator to join our team at Infinity Ventures. As an IT Coordinator in the Field, you will be responsible for the preparation, planning, and implementation of IT measures, as well as coordinating with internal departments and service providers on a project basis.Your Key ResponsibilitiesPlan, commission,...
Card Services, Senior Specialist
4 months ago
Job Type
Full-time
Description
We are hiring a Card Services Senior Specialist who will direct and conclude activities specializing in Regulation E and Z dispute handling for debit and credit cards. Maintaining a thorough working knowledge of credit and debit card products, procedures, and Visa rules and regulations to ensure compliance. Effectively manage and support Member accounts while ensuring a secure and seamless experience. Provide expert guidance on card-related matters to elevate Member satisfaction and uphold the integrity of the Card Resource Center (CRC).
Business Hours
Monday - Friday 9:00AM to 6:00PM & Saturdays 9:00AM to 1:00PM
* Based upon business needs, this position will require flexibility to work a varied work schedule, including weekends, during regular business hours.
This is hybrid-remote position based in based in La Habra, CA with the opportunity to work 2 days in-office and 3 days working remote from home.
Why Work at CU SoCal?
Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other
CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose.
CU SoCal is a Gallup Exceptional Workplace Award Recipient
In 2024, Credit Union of Southern California (CU SoCal) was honored with the Gallup Exceptional Workplace Award, ranking among the top 60 workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today
Requirements
Minimum Qualifications
- High School Diploma or equivalent.
- 2+ years' experience in a Card Services / Resource Center environment.
- 2+ years' working knowledge of Visa Operating Rules, Regulations E and Z, and the dispute process and requirements.
- 2+ years' experience processing disputes and/or resolving complex card issues.
- Proficient in dispute management systems and related software
- Associates degree or equivalent.
- Experience using Springboard, Bluezone, Data Navigator, VOL, etc.
- Display positive behavior and maintain a professional image with credit union Members, staff, management, and board.
- Stays current on payment industry trends.
- Knowledge of Regulations E and Z and the dispute process and requirements.
- Working knowledge and awareness of Visa's Regulations and operational changes.
- Effective communications skills.
- Basic typing on-line data entry skills.
- Basic accounting and 10-key skills.
- Maintain a comprehensive knowledge of Regulation E and Z to ensure strict adherence to its provisions in all relevant processes.
- Handle debit and credit card disputes effectively and professionally following establish procedures and timelines. Communicates and guides cardholders through the course of a dispute using of a deep understanding of Visa's rules.
- Process reports related to lost or stolen cards and unauthorized transactions.
- Conduct thorough investigations for disputed transactions gathering evidence for fraud & non-fraud disputes for debit card and credit card, issues provisional credit within Reg E and Z timeframe, track provisional credit for chargeback completion, close claims and prepare for charge off.
- Completes all aspects of general ledger reconciliation.
- Review and resolve external and internal Member card related issues.
- Analyzes transaction patterns, responds quickly to high-risk situations, identifies areas of risk, and recommends appropriate actions. Monitors fraud trends and communicate with CO-OP to place Falcon strategies to mitigate fraud losses.
- Provide guidance and training to the Card Resource Center Specialists to ensure understanding and compliance with Regulation E and Z requirements.
- Provide guidance to CRC Specialists as needed. Back up the CRC Specialists and CRC Senior Dispute Resolution Analyst and assume responsibilities as needed.
- Continuously assess and improve processes to enhance efficiency and effectiveness while maintaining compliance.
- Continued education in all card operations and ever-changing Visa operating rules and regulations.
- Complete understanding and active application the Exceptional Experience Guide expectations.
- Must be able and available to work a "hybrid" schedule, per business operations requirement, as needed.
- Additional duties and responsibilities, as assigned.
We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.
Pay Scale: Min $21.49 / Mid $25.72 / Max $29.95* per hour
Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer. All decisions are based only on the individual's qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
