Lounge Host/Hostess

9 hours ago

Las Vegas, Nevada, United States Caspians Vegas LLC Full time
Job Summary

We are seeking a highly skilled and professional Lounge Host/Hostess to join our team at Caspians Vegas LLC. The successful candidate will be responsible for managing telephone calls, overseeing restaurant reservations, and communicating with the Reservations Department regarding special requests and large parties.

Key Responsibilities:

  • Greet guests in a positive and friendly manner, making them feel welcome and at ease.
  • Guide guests through all phases of their experience, ensuring a seamless and enjoyable experience.
  • Answer telephone calls and direct them to the appropriate person or department.
  • Oversee daily reservations, pre-assigning seating where necessary and communicating with the Reservations Department regarding VIPs, special orders, and large parties.
  • Exhibit a comprehensive understanding of the menu and provide timely, positive, and professional greetings and seating for clientele.
  • Control the flow of guests coming into the venue, directing them to the appropriate waiting area and keeping them updated on the status of their table.
  • Clean menu covers, replace inserts, and maintain the tidiness of the podium area.
  • Shut down the podium, forward phones to voice-loop, and stack menus at the end of the shift.
  • Clean all spills immediately and maintain a clean and safe working environment.
  • Anticipate the guests' needs and respond accordingly, maintaining a level of professionalism that will make guests want to return.
  • Bid farewell to guests, using their name when known, and encourage them to return.
  • Perform all opening and closing duties, based on shift assignment, and communicate effectively with management and service team members to fulfill and address any issues or needs requested by guests and/or other team members.
  • Work as a team, assisting all guests' and team members' needs and inquiries, and conform to the department grooming standards, uniform or attire, and jewelry policy.
  • Follow all procedures and policies set forth by the company, division, department, and all health and safety regulations set by the County health department.
  • Responsible for proper check-out policies and procedures, and perform side work as assigned.

Requirements:

  • 6 months experience as a hostess in a similar work environment.
  • A working knowledge of Spirits, Wine, and Food.
  • Basic computer skills and experience with POS systems and cash handling skills.
  • A valid SNHD Food Handlers Card.
  • A current, legal, and unrestricted ability to work in the United States.
  • Excellent interpersonal skills, able to build rapport well and relate to all kinds of people.
  • Excellent time management skills.
  • Excellent organizational skills and attention to detail.
  • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
  • A positive attitude, self-motivated, energetic, and a willing learner.
  • Ability to handle a fast-paced, busy, and somewhat stressful environment.
  • Professionally groomed in a manner consistent with department grooming standards.
  • Must be 21 years of age to handle beverages in the State of Nevada.

Physical Requirements:

  • Sedentary work that primarily involves sitting/standing.
  • Light work that includes moving objects up to 30 pounds.
  • Medium work that includes moving objects up to 50 pounds.
  • Heavy work that includes moving objects up to 100 pounds or more.
  • Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
  • Moving in various environments, including tight and confined spaces.
  • Bending, stooping, kneeling, crouching.
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Moving about to accomplish tasks or moving from one work area to another.
  • Adjusting or moving objects up to 15 pounds in all directions.
  • Communicating with others to exchange information.
  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Operating machinery and/or power tools.
  • Operating motor vehicles or heavy equipment.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.
  • Working in low temperatures.
  • Working in high temperatures.
  • Outdoor elements, such as precipitation and wind.
  • Working in noisy environments.
  • Working in hazardous conditions.
  • Working in poor ventilated areas.
  • Working in small and/or enclosed spaces.

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