Customer Service Representative I

1 week ago


St Louis, Missouri, United States Tremco Construction Products Group, Inc. Full time
Job Title: Customer Service Representative I

At Tremco Construction Products Group, Inc., we are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer a high volume of phone calls and respond to customer inquiries in a timely and professional manner.
  • Input orders with the correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms.
  • Coordinate the manufacturing point, scheduling, shipment, and delivery of the product.
  • Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and splits.
  • Follow up daily on order status and notify customers or sales reps of any changes.
  • Work with production management and expediting to meet customer requirements.
  • Perform additional duties as assigned.

Requirements:
  • High School Degree or equivalent.
  • 2-year Business degree or minimum 1 year Customer Service experience.

What We Offer:
We offer a team atmosphere that fosters cooperation and creativity, a management team committed to employee development, and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry, which includes affordable benefits, a company match 401K plan, and a retirement pension plan. This position will also have the option to work from home 1 day per week after 6 months. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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