Service Director

3 days ago

Grand Rapids, United States Baker Auto Group Full time
Job DescriptionJob Description

 

At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits

What the right candidate brings to the table:

  •  You’ve done this job before. You have the playbook and you know how to execute.
  •  You have turned an average service department into a best-in-class money maker.
  •  You are not the person needing the training, you are the person doing the training.
  •  You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:

Coaching and Leadership

  •  Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
  •  Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
  •  Pushes accountability through all levels of the department; addresses under-performers with urgency.
  •  Knows the developmental needs of team members; makes training a priority.
  •  Is always recruiting, attracting top talent to the dealership.
  •  Supports fellow managers with solutions that benefit the entire dealership.

 Customer Satisfaction

  •  Expects to lead in CSI performance and instills the same expectation in every team member.
  •  Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
  •  Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence

Operational Excellence

  •  Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
  •  Develops and trains Advisors to achieve the very best RO Quantity and Quality.
  •  Designs and implements processes that are clear, sustainable and drive the desired outcomes.
  •  Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
  •  Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
  •  Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:

  • 10 years of experience in the retail automotive service and parts business
  •  5 years of experience as a Service Manager/Director.
  •  Experience with the CDK dealer management system is a bonus.
  •  A current valid driver’s license and insurability rating is required
  •  High School Diploma or equivalent; College degree is preferred.

Benefits Include:

  •  Company vehicle
  •  Health, dental, life and vision insurance
  •  401(k)
  •  Paid Time-Off
  •  Continued professional development

 

 

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