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Customer Service Representative

2 months ago

Randolph, United States Mr Handyman Full time

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.

When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.

Your Responsibilities as an Office Professional

  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
  • Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
  • Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.
Job Requirements
  • Be highly organized and detail oriented
  • Possess excellent customer communication and independent work skills
  • Deliver solutions
  • Be a self-starter
  • Have computer experience with Office and Excel
  • Live within the area
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills


Benefits & Pay

The pay range for this position is $18 - $20 per hour and is dependent on your experience.

Bonus opportunities

Paid Holidays and vacation

Remember, we're looking to hire only the best. If that's you, APPLY TODAY

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.