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Server Technical Support Representative
2 months ago
* Server Support
* Provo, UT, USA
* Base + Commission
* Full Time
*Full Benefits*
* **Then WE want to meet YOU**
* **100% Remote**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
**Job Summary:**
This position is a 100% REMOTE opportunity and must be filled with a Utah resident. The Server Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided.
**Responsibilities:**
* Resolving customer issues via phone, email and chat
* Demonstrating both technical proficiency and effective soft skills in resolving customer issues
* T roubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
* Recommending and selling the right products and services based on customer's business and personal needs
* Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
**Qualifications:**
Prior technical support and/or customer service experience preferred
* Strong spoken and written communication skills
* Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
* Basic understanding of web hosting software such as IIS and Apache
* Willing to learn and adapt to new technologies in a changing environment
